Marketing Coordinator @ AAU Dining Services in Lower Nob Hill

UNIT DESCRIPTION

Who are we at Academy of Art Dining Services?

Sodexo's partnership with AAU began in 2004 with just a single 60 seat residing dining café. Today, Academy of Art Dining Services employs over 120 people that serve over 1,100 students every day through three resident dining cafes and three retail cafes. Our catering department, Sodexo Catering Services SF, provides catering and event services for over 250 special events throughout the year including AAU's Spring Show and Fashion Show as well as for third party clients throughout the Bay Area. Total revenues for fiscal year 2019 were $5 million and for fiscal year 2022 were $2.5 million.

iHouse Café at 860 Sutter and 620 Café at 620 Sutter feature made to order dishes that can easily be pre-ordered online or upon arrival via touch screens located in the dining rooms. Both cafes offer dine-in and carry out. Café Da Vinci at 2550 Van Ness is our newest café. We opened a pop up there this fall and renovations for the fully equipped restaurant space are on schedule to be completed by January 2023.

Our retail locations on campus, Café Dior at 625 Polk and 180 Café at 180 New Montgomery, offer Starbucks coffee, refreshments and Sodexo's Simply to Go grab go options for those students on the move. Art Café, located within the Sutter Housing corridor, offers a wide variety of grocery and convenience products, made to order sandwiches and snacks, and a full line of Starbucks beverages. Online ordering and delivery services, promotions, limited time offers, and loyalty rewards are available via our signature Everyday app.

Job summary
The marketing assistant participates in the creation and implementation of unit marketing efforts including development and design of marketing collateral and communication pieces, website management through our internal system, social media coordinating, and cafe promotion support. We work in a fast-paced environment, creating content for digital menus, ad screens, social media, and more. We are responsible for the creation and execution of promotions meant to increase meal plan enrollment and retail sales as well as show AAU students that dining with us is a great way to boost their university experience.The ideal candidate will possess:

• Knowledge of and the ability to apply basic marketing concepts
• Ability to provide excellent service to internal and external customers, anticipating client needs and striving to exceed expectations
• Time management skills to complete priorities, plan, and coordinate promotions or work activities with precise deadlines
• Strong design skills. This may include working with the Adobe Creative Suite, Microsoft Office Suite, and Canva
• Creative problem-solving abilities
• Independence to work with moderate supervision while managing workload to meet set deadlines

Critical attributes:

• Strong written and verbal communication skills
• Cooperation and teamwork mindset
• Independent work accountability
• Customer service and interpersonal skills
• Strong attention to detail

General responsibilities:

• Support cafes with allergen-specific food labeling, decor distribution and organization, and internal needs
• Keep cafe promotional and informational materials up-to-date by removing and posting collateral in a timely manner
• Partner with marketing manager to maintain communications calendars and keep website up-to-date
• Design, develop, copy write, or edit biweekly newsletters, social media content, and other marketing collateral
• Embrace the principle of helping create and foster a diverse environment by promoting inclusion and equity
• Occasional content creation with photography or videography

Position Summary

The Coordinator will effectively serve as a point of contact for events such as caterings, reservations, bookings and other services. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:

• Serves as a point of contact for reservations, bookings, equipment, catering and other suchservices.
• Communicates to internal and external clients.
• Performs some administrative tasks such as arranging meetings, developing agendas andpreparing progress reports.
• Coordinates logistics, setup/knockdown and on-site problem resolution.
• May assist in daily coordination of projects, including preparing and maintaining project plans,budgets and staffing requirements.
• Tracks progress and identifies/resolves obstacles.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Experience/Knowledge:

• High School diploma, GED, or equivalent experience preferred.
• 0 to 2 years related experience.

Skills/Aptitude:

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Must have basic phone and computer skills (email, texting, etc.).
• Good attention to detail.
• Ability to work well under pressure.
• Excellent oral and written communication skills.
• Excellent management and organizational skills.
• Ability to work well alone and in a team.

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Benefits Eligibility

Full Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).