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Manager 2, Regional Operations Support

Sodexo Operations LLC Chapin, SC
  • Posted: November 16, 2019
  • Full-Time

Unit Description
Sodexo is looking for a culinary professional to serve as Regional Operations Support Manager 2 to support Culinary Services on a temporary basis for various healthcare accounts in the South Eastern US Region.
Is this opportunity right for you?
Are you a chef ready to take your career to the next level? At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.
We are looking for candidates who will:

  • manage the daily food production including production planning and controls;
  • ensure Sodexo Culinary Standards including recipe compliance and food quality;
  • manage food costing, controls and compliance;
  • develop menus and manage inventory;
  • have high expectations for customer service and quality of food;
  • have the ability and willingness to develop and train frontline employees;
  • have a passion for food and innovation;
  • have knowledge of special diets and allergens; and
  • have knowledge of Sodexo Food Management System (FMS), The Market Connection (TMC) or similar food systems
The ideal candidate has:
  • a strong culinary background, with the demonstrated ability to stay current with new culinary trends;
  • excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies;
  • previous experience working in a high volume facility
  • strong management skills.
  • healthcare experience in AYR/EFY or similar on-demand food service platform a plus.
  • based anywhere in the south eastern US region.
Position Summary
The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an
on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client
executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs,
resources, tools, and talent management that drives operational excellence and our service
commitments that are: Predictable, Reliable, and Repeatable
Primary Responsibilities:
Client / Customer Service - 20%
Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
Provide effective communication for clients and customers to ensure excellent customer service.
Effectively partners with client and Sodexo employees to drive successful outcomes.
Complies with all client policies and procedures.
Operational Excellence - 40%
Owns, drives, and measures operational excellence outcomes of Sodexo and client.
Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
Creates a continuous quality improvement culture that drives operational efficiencies.
Drives change and creates a culture where change is embraced and operationalized.
Utilizes all operational processes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 20%
Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
Accountable for effective utilization of labor resources.
Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
Effective risk management by ensuring consistent regulatory and legal compliance.
Compliance with supply chain management requirements.
Understands and effectively manages unit finances in the Sodexo budgets.
Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
Effectively delegates operational responsibilities to appropriate individuals / positions.
Follows best practices in decision making to determine best solutions for the business.
Safety - 10%
Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
Behaviors include: Working as a team for safety
Communicating Effectively for Safety
Managing Safety Risks
Optimizing Human and Environmental Factors
Recognizing, respond and reporting incidents
Adherence to all operational safety practices and protocols
Drives a safety culture throughout the team
Talent - 10%
Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
Creates a culture of continuous learning and development for self and those within the unit assigned.
Qualifications & Requirements
Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
System ID 86375
Relocation Type No
Employment Status Full-Time

Sodexo Operations LLC


Chapin, SC
29036 USA

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