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Customer Service Representative (in office only)

Social Catfish, LLC
Murrieta, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Social Catfish is looking for a skilled problem solver to join our team as a Customer Service Representative! We need an enthusiastic individual who can listen to customer concerns and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and will be well-trained in product knowledge that can be critical for offering quick and accurate assistance to our customers.

Responsibilities:

  • Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
  • Perform all other duties and responsibilities as required or requested in a timely and effective manner in accordance with established company policies to achieve overall objectives

Qualifications:

  • Must be 18 years of age or older
  • Must have prior customer service experience (1+ year minimum)
  • High school diploma/GED required
  • Ability to remain professional and courteous with customers at all times
  • Ability to prioritize and multitask
  • Excellent verbal and written communication skills
Company Description
We have been named as one of Inc. Magazine's Fastest-Growing Companies (2x honoree) of 2021. Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data. We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us!

Social Catfish, LLC

Why Work Here?
Great benefits & perks, great team, and room for growth!

We have been named as one of Inc. Magazine's Fastest-Growing Companies (2x honoree) of 2021. Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data. We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us!

Address

38770 Sky Canyon Dr

Murrieta, CA
USA

Industry

Business

View all jobs at Social Catfish, LLC