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Customer Service Representative

Socal Management Group Mission Viejo, CA
  • Expired: over a month ago. Applications are no longer accepted.

JOB SUMMARY:

The Customer Service and Sales Support Representative’s primary responsibility is providing support to our client's customers.

THE ROLE AND RESPONSIBILITIES:

  • Attracts potential customers by answering product and service inquiries
  • Creates new customer accounts by recording new account information
  • Maintains customer accounts by recording updated account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Attain team sales quota by matching customer needs with product benefits via ongoing customer relationships, solid product knowledge, and teamwork
  • Mastering in-depth knowledge of our evolving industry, line of products, and services
  • Prepare and provide product information and sales quotations for customers
  • Entry of accounts, contacts, quotations, and opportunities
  • Qualify customer leads and disseminate to field sales appropriately
  • Using web-based and digital information systems to identify, research, and resolve customers inquiries regarding invoices, orders, and shipments
  • Order management including entry, creation, returns, releases, and backorders
  • Customer support on technical issues and customer complaints
  • Other duties as assigned

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

  • Associate degree or 2-4 years of customer service experience
  • 1 year of Salesforce experience preferred

COMMUNICATION SKILLS:

  • Clear, concise, and articulate written and spoken communication
  • Strong interpersonal/rapport building skills
  • Ability to communicate with all levels within the organization
  • Ability to work cooperatively as a member of a team
  • Demonstrated ability to discern issues and concerns of customers (internal and external)
  • Ability to remain calm and focused while communicating in a stressful environment
  • Problem-Solving
  • Listening/Phone Skills

COMPUTER SKILLS:

  • MS Office Suite (Excel, Outlook, Word)
  • Ability to work/train in multiple customer service management systems (Great Plains)
  • Salesforce experience is preferred

OTHER SKILLS/REQUIREMENTS:

  • Good organizational abilities
  • Detail oriented
  • Multi-tasking
  • Highly efficient in CRM (Salesforce) management

Socal Management Group

Why Work Here?

HOURLY PAY + WEEKLY BONUSES!

Socal Management Group provides companies of all sizes with the strength and talent they need to realize success. Our tech-smart associates have the determination and agility required to drive customer acquisition rates upward. Partner with us and experience the level of awareness and sustainable success you desire. At Socal Management Group, we focus on customers. Every aspect of our process is designed to reach consumers by making it easy to understand the benefits of the services we offer. Our talent and energy allow us to stand out in today’s competitive market. As such, we’re swiftly expanding and growing as a firm, too.

Address

Mission Viejo, CA
USA