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IT Support Technician

Soaren Management
Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Soaren Management provides customer-centric alternative lending solutions in consumer markets via proprietary underwriting and loan management systems. With multiple verticals in the financial services industry, Soaren excels in customized portfolio management, software development, customer service, telecommunications, automated application processing, and asset recovery.

We have built top of the line proprietary software platforms to underwrite and manage loans, which we strive to continually innovate upon. And that’s where you come in.

Soaren Management is adding a IT Support Technician to our Fintech start-up that is stable, profitable, and rapidly growing. We offer great compensation, benefits, environment, and performance-based rewards. Responsible for providing network and IT infrastructure support, physical layer troubleshooting, desktop support as it relates to desktops, switches, routers, and other network communication equipment. Performing first and second level problem diagnosis through to resolution including communicating, tracking, reconciling, and documenting the tickets accurately within designated guidelines (SLAs).

Primary Roles & Responsibilities

  • Escalate and manage tickets to assure timely resolution

  • Ability to meet service level agreement requirements during the ticket life cycle

  • Provide hardware break-fix services for network infrastructure

  • Support inventory management activities

  • Utilizing a Service Desk ticketing system to document work, progress, and resolutions

  • Ensuring ticket work notes are continuously updated while being worked

 

Knowledge, Skills, & Abilities

  • Requires reliable transportation and active driver’s license

  • Must be proficient in utilizing technical tools such as cable testers

  • Experience in working in end user environments, server rooms and communications closets

  • Must have a good understanding of M.S. Windows, and M.S. Office Suite applications

  • Must understand cable patching processes and procedures

  • Must be able to assist in troubleshooting issues and understand network terminology

 

Basic Qualifications

  • Associate in Computer Science or related field or equivalent experience

  • 1+ years of experience in IT or helpdesk support

  • Experience in Windows and Mac OS environments

  • Strong verbal skills proven ability to communicate with technical and non-technical staff

  • Ability to work both independently and within a team environment

 

Preferred Qualifications

  • 2+ years of IT experience

  • Bachelor’s degree in Computer science or IT related field

  • Strong troubleshooting skills of very complex systems

  • Familiarity with call center operations including work queues and dialing strategies

  • Knowledge of a project management and ticketing systems such as Jira

  • Ability to explain complex IT concepts in simple terms

 

We offer excellent compensation and benefits:

  • Highly competitive salary
  • Remote-work capabilities
  • Performance based rewards
  • Unlimited vacation time
  • Dog-friendly office
  • Casual work environment
  • A small executive team with promotion opportunities
  • Company sponsored medical/dental/vision/life insurance/AD&D
  • 401k with generous company matching
  • Paid parental leave
  • Excellent work-life balance
  • Beautiful office with huge breakrooms, snacks, and activities
Company Description
Soaren Management provides customer-centric alternative lending solutions in consumer markets via proprietary underwriting and loan management systems. With multiple verticals in the financial services industry, Soaren excels in customized portfolio management, software development, customer service, telecommunications, automated application processing, and asset recovery.

We have built top of the line proprietary software platforms to underwrite and manage loans, which we strive to continually innovate upon. And that’s where you come in.

OUR COMPANY MISSION

Soaren Management merges time-tested business practices with bleeding-edge proprietary technologies to deliver reliable, efficient and secure financial products and services. Our greatest strengths, technology and customer care, flow from the ingenuity, curiosity and integrity of our partners and employees.

VISION STATEMENT

Soaren Management works toward a future where all consumers have broad and immediate access to a range of reliable, efficient, and secure financial products and services, expedited by constantly evolving technologies.

COMMITMENT TO OUR TALENT

Soaren Management believes our success flows directly from our employees. Our employees are at the heart of our success. As such, it's in our best interest to provide all the support they need to succeed and thrive. For that reason, Soaren Management is expanding its search for fresh talent and developing our current talent. Our commitment to our team ensures value and service to our ever-growing customer base through hiring and growing our people-centric, diverse, and forward-thinking talent. We live in our values of Innovation, Superior Customer Care, Compliance, Community, Balance, and working by the Golden Rule.

Soaren Management

Address

7020 E Acoma Dr Scottsdale

Phoenix, AZ
USA

Industry

Technology