Operations Manager

Snowcreek Consulting, LLC

Operations Manager

POSITION SUMMARY: 

• Perform duties associated with entire scope of the contract. 
• Manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades. 
• Manage the overall Operations of the contract in direct coordination with the On-Site Program Manager and Government Leadership. 
• Manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades.
• Manager multiple and complex IT projects.
• Develop, coordinate, and implement DoD specific IT policies, processes and procedures.
• Manage, develop, monitor, and report on client Service Level Agreements.

REQUIRED QUALIFICATIONS:

• Candidates must have an Active DoD Top Secret clearance.
• Bachelor of Science degree in Computer Engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
• Information Assurance (IA) Certification: DoDI 8570 IAT II certification. (Security+ CE, CCNA-Security, CND, CySA+, GICSP, GSEC, SSCP)
• Computing Environment (CE) Certification: Recent and relevant technical certification.
• Possess abilities to manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades.
• Demonstrated ability and experience in managing and administering large complex IT projects (24/7) that are similar in size and scope referenced under this order.
• Experience in developing, coordinating and implementing DoD specific IT policies, processes and procedures.
• Experience managing, developing, monitoring and reporting on client Service Level Agreements.
• Thorough knowledge of backend server environments, storage networks and networking infrastructures, which includes any network-based hardware and software system.
• Experience and understanding of STIG policies.
• Must have experience working as a Senior IT analyst to include requirements analysis, system design, project management, enterprise strategy, personnel management, system integration and technology evaluation.
• Must have experience in Linux, Windows environment on Server 2008 and higher, and Windows 7 and/or Windows 10 operating systems environments similar in size and scope of this order.
• Must have equivalent professional experience and certification to Information Technology Infrastructure Library (ITIL) Foundation and Project Management Professional (PMP) or DAU Level III PM.
• Demonstrated ability to understand and implement CAC/PKI procedures.
• Understanding of the Army Enterprise strategy to include Area Processing Center (APC) and DoD Joint Information Environment (JIE) initiatives.
• Demonstrated ability for oral and written communication with the highest levels of management.
• ITILv4 certification preferred

PHYSICAL REQUIREMENTS:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Travel by land or air transportation 25% or less