Premium Audit Customer Service Representative
- Expired: over a month ago. Applications are no longer accepted.
Snelling Staffing is currently hiring for a Premium Audit Customer Services Representative for a Worker’s Comp Insurance Company in Baton Rouge, LA! This position is full time, pay is $43 - $49k depending on experience and offers excellent benefits!
- This position provides exceptional customer service to policyholders and agents by analyzing and resolving problems in the areas of underwriting, billing, audit and the core system.
- Determines and performs workflow necessary to complete service requested by policyholders/agents
- Assists Underwriter in handling/processing audit requests
- Analyzes and resolves customer inquiries by pone regarding billing, audit, and policy issues
- Communicate with underwriters and audit fee companies notifying them of pending cancellations, updates, manual requests, and specific underwriting requests
- Communicate effectively with policyholders, agents, underwriters, and unit manager to establish working rapport, address problems/questions, and fulfill objectives as needed
- Key in audits accurately and timely and develop an understanding of all audits that are performed by various fee companies
- Participates in the Quality Assurance testing of the core system enhancements and non-conformities before they are put into production
- Use office equipment and software to manage multiple email accounts, print / fax documents
- Analyze and review incoming mail and handle all issues within authority
- Additional duties as assigned
- Bachelor’s degree or 4+ years of customer service experience, preferably in an insurance environment
- Strong technical skills with the ability to learn new systems and desire to grow
- Strong organizational skills, attention to detail and ability to multi-task
- Be adaptable to change with the ability to meet deadlines
- Exceptional verbal, written, and interpersonal communication skills
SnellingWhy Work Here?
Great benefits, advancement up career path! Entry-level...will train!
AddressBaton Rouge, LA
BusinessView all jobs at Snelling