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Premium Audit Customer Service Representative

Snelling
Baton Rouge, LA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Premium Audit Customer Services Representative

Snelling Staffing is currently hiring for a Premium Audit Customer Services Representative for a Worker’s Comp Insurance Company in Baton Rouge, LA!  This position is full time, pay is $43 - $49k depending on experience and offers excellent benefits!     

Overview:
  • This position provides exceptional customer service to policyholders and agents by analyzing and resolving problems in the areas of underwriting, billing, audit and the core system.
  • Determines and performs workflow necessary to complete service requested by policyholders/agents
  • Assists Underwriter in handling/processing audit requests
Essential Duties and Responsibilities:
  • Analyzes and resolves customer inquiries by pone regarding billing, audit, and policy issues
  • Communicate with underwriters and audit fee companies notifying them of pending cancellations, updates, manual requests, and specific underwriting requests
  • Communicate effectively with policyholders, agents, underwriters, and unit manager to establish working rapport, address problems/questions, and fulfill objectives as needed
  • Key in audits accurately and timely and develop an understanding of all audits that are performed by various fee companies
  • Participates in the Quality Assurance testing of the core system enhancements and non-conformities before they are put into production
  • Use office equipment and software to manage multiple email accounts, print / fax documents
  • Analyze and review incoming mail and handle all issues within authority
  • Additional duties as assigned
  
Requirements:
  • Bachelor’s degree or 4+ years of customer service experience, preferably in an insurance environment
  • Strong technical skills with the ability to learn new systems and desire to grow
  • Strong organizational skills, attention to detail and ability to multi-task
  • Be adaptable to change with the ability to meet deadlines
  • Exceptional verbal, written, and interpersonal communication skills
** Snelling is a great resource during your job search, so DON’T DELAY, APPLY TODAY!  Please visit our website https://batonrouge.snelling.com/ and join our Facebook page https://www.facebook.com/snelling.br.la for our other job opportunities!! **

Snelling

Why Work Here?
Great benefits, advancement up career path! Entry-level...will train!

Address

Baton Rouge, LA
USA

Industry

Business

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