Skip to Main Content
← Back to Jobs

Helpdesk Technical Support Specialist

Snelling - Roseville, MI Chicago, IL
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

Position Summary

Under general IT Operations Supervisor and/or Senior Technical Support Specialist supervision, diagnose, trouble-shoot and resolve technical and end-user problems in a customer service oriented, team environment. Install, maintain and support software, hardware and peripherals running on local and wide area networks. Provide administrative support as required.

Key Functions & Responsibilities of the Helpdesk Technical Support Specialist

· Respond to telephone, e-Mail, and Help Desk initiated requests for technical support, with follow-up troubleshooting, research, and resolution.

· Logs and tracks issues using the respective Help Desk database and maintains history records and related problem documentation.

· Deliver, install, and test computer hardware, software, and peripherals.

· Monitor and execute data transmittal requests, customer follow-up with any transmittal errors or issues.

Qualifications

Required Experience, Skills & Abilities of the Helpdesk Technical Support Specialist

· Skill level normally associated with 1-2 years college course work (degree) in Business, Information Technology or related fields, and 3 years hands on experience in same or similar position or its equivalent.

· Proven ability to resolve problems efficiently, recognizing customers' competence levels and their priority, and able to approach each level appropriately.

· Solid working knowledge of Windows O/S and Microsoft business applications.

· Basic understanding of networking fundamentals, and computer hardware and peripherals.

· Formal training in either UNIX or Windows O/S Administration.

· Effective written and verbal communication skills

Preferred:

· Certification in either Solaris or MCSE.

· Skill level normally associated with an Associates Degree in Computer Science or related fields and 4-6 years of experience within the Information Technologies field.

Snelling - Roseville, MI

Snelling Staffing of Roseville has been the awarded the Best in Staffing for the last 7 years, 2013-2019. We specialize in all levels of recruiting and offers exciting employment opportunities in many fields: financial, engineering, IT, manufacturing, light industrial, administrative, clerical, and more. Since 1951, Snelling has helped match exceptional people with exceptional opportunities, and we continue to set the standard of excellence in our field. By combining our award-winning history with industry-leading technology, our team has what it takes to solve your most complex recruiting challenges or connect you with the job opportunity you seek quickly and efficiently. Snelling will take time to personally interview you in order to understand your personality and needs. We understand that people thrive in supportive, motivating and challenging work environments. Let us be your partner in finding the right opportunity. With our 65 years of recruiting experience, Snelling is dedicated to providing the direction and resources that you need to succeed. Our team is here to help guide you through the process of finding your next right-fit job opportunity.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.