We're growing!!! VIRTUAL, Full time, position now open. Smile Source is seeking a Member Support Representative to join our team, working from home. Are you self- motivated, looking for growth in a fun and flexible work environment? Do you have an abundancy mindset? A "do whatever it takes" attitude? Do you like training people, and solving problems? If this sounds like you, KEEP READING!
Smile Source is a network of 800 signature dental care offices who are some of the most elite and progressive dentists in the country. Through leveraging the network’s collaborative power, Smile Source is able to deliver practice and professional development tools, marketing expertise and services, and unsurpassed purchasing power to our members. Our mission is to protect and preserve independent dentistry. We are fully committed to driving our members’ success, and our member support team plays a critical role in helping drive that success. We’re looking for someone who relishes solving problems and creating long term relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer service and the role it serves in a customer-centric culture.
To increase member satisfaction and retention by consistently delivering an outstanding member experience.
Experience and Requirements:
- Ability to work independently.
- Outstanding communication skills, response time and follow-up skills
- Skilled in time management and organization.
- Average with Microsoft Office products
- Proficient or ability to rapidly learn a CRM (Customer database).
- Capable of reviewing financial and product usage reports with members.
- Associate degree
- *1-2 years previous dental office work experience with an emphasis on customer service. (preferred, not required).
Now, about you!! You will love this position if you:
Are a team player energized by working with a passionate, driven team who LOVES to win. Are solution based, and truly enjoy helping others to succeed. Can think on your feet, and course correct when needed. Are a multi - tasking machine. Enjoy looking for ways to do things better… creating process, and thinking out of the box. Are wildly committed to delivering a memorable Ritz Carlton experience to 100% of our members, 100% of the time.
Why Work Here?
Come work with the most fun, passionate team in Dental!!