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Customer Service Representative

Smart Delivery Service Minneapolis, MN
  • Expired: over a month ago. Applications are no longer accepted.

Smart Delivery Service, a leading same-day delivery and logistics provider based in Minneapolis, MN, is looking for an enthusiastic, full time Customer Service Representative, to help answer phones, enter orders and assist by providing customer service to existing clients and answering client related questions. This is primarily a phone support position, so a pleasant voice with full command of the English language is required.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving customers and services

‚ÄčQualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills