HVAC Factory Service Technician - Chicago Area

The Smardt Factory Service Technician is be responsible for serving our customers either on site, by phone, or via remote internet connection. You’ll be involved in chiller startup/commissioning, resolving technical issues, troubleshooting, warranty work, and performing chiller maintenance.

Responsibilities:

• Accountable and responsible for sustaining and delivering high customer satisfaction; communicate effectively and professionally with internal and external contacts.
• Provide technical support on indoor/outdoor Smardt chillers
• Service and troubleshoot chillers in the field
  • In your local market or traveling as required
• Interact with customer to provide guidance as to the operation and maintenance of their equipment
• Being on-call to receive emergency customer calls approximately one week per month /2 months
• Completion of installations, delivery and removal of equipment required for performing all installations to company standards
• Diagnose and target customer’s operational problems
• Keep customer informed as to the nature of service performed, as well as outstanding issues
• Assures that all tools and equipment used are in good and safe working order
• Provide the best advice to customers on repairing or replacing existing equipment
• Assists in the monitoring and maintenance of the chiller systems
• Ensures any repairs and maintenance for testing equipment are performed in a timely manner
• Utilizes technical support available at head office when unable to troubleshoot certain problems in the field
• Promote the sale of add-on work or service agreements
• Assists head office with other related duties as required

Qualifications:

• Exceptional customer service and communications skills
• Minimum four (4) years of HVAC field experience (specifically chiller)
  • Turbocor/mag bearing an asset
• Strong troubleshooting abilities
• Problem solving abilities
• Strong communication skills
• Excellent organizational skills
• Able to work in a team or independently