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Customer Service Representative

Small Business Health Insurance Fraser ,MI
  • Expired: 21 days ago. Applications are no longer accepted.
Job Description

Customer Service Representative - Small Business Health Insurance
Full-time, Contractor (1099)

Position Summary

If you are looking for a rewarding role with a dedicated team, then you’ve come to the right place! We are seeking outgoing, efficient, and motivated individuals to join our growing team at Small Business Health (SBH). Success in this role comes by ensuring delivery of excellent Customer Service through accurate and efficient processing of client inquiries, complaints, and case resolution. You will respond to clients' inquiries via email or telephone, resolving any issues related to their health care policies.

This is a great role for the following individuals:

  • Recent high school / college graduate
  • Entry-level Customer Service professional
  • Call Center professional

Essential Functions

  • Field incoming Customer Service calls
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible remedy
  • Report serious complaints to manager for guidance and assistance
  • Analyze transactions, corrects records, and adjusts errors in Client Management System (CMS)
  • Handle medium volume of email and phone calls per day
  • Create and work client cases (cases arise from nonpayment, declined/expired payment methods, and cancellations)
  • Assist in maintaining clients' health policies with carrier by way of collection of premiums and changes to clients' policies
  • Continuously train with self and team for growth and development
  • Obtain and upload requested eligibility documents from clients and track eligibility status within carrier database
  • Assist with the Verification process by verifying client’s application information and obtaining verbal signatures for coverage enrollment
  • Other duties as requested

Qualifications

  • Intermediate to advanced typing proficiency
  • Must be proficient in Microsoft Office
  • Quick Base experience a plus
  • Excellent verbal and written communication skills; must be clear and concise in speaking
  • Strong problem-solving skills
  • Ability to work well independently and in a team environment
  • Willingness to learn Healthcare industry and implement knowledge on a daily occurrence
  • Must be comfortable carrying out monotonous tasks daily

Compensation Package

  • $13 - $15 per hour
  • Christmas Holiday
  • Thanksgiving Holiday
  • Supportive team environment with ongoing training and feedback
  • Growth opportunities
Company Description
Small Business Health Insurance is a Michigan based, family-owned health insurance agency. Our mission is to provide excellent coverage options at a comfortable price. While our team is small, our footprint and services expand across 10 states. We thrive in a supportive, family-like environment with a growth mindset and we would love to welcome you onboard!

Small Business Health Insurance

Why Work Here?

Small team, family environment, ongoing training and support.

Small Business Health Insurance is a Michigan based, family-owned health insurance agency. Our mission is to provide excellent coverage options at a comfortable price. While our team is small, our footprint and services expand across 10 states. We thrive in a supportive, family-like environment with a growth mindset and we would love to welcome you onboard!

Address

Fraser, MI
48026 USA