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Senior Service Desk IT Analyst

Sloan
New Hudson, MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Sloan is seeking to hire a Senior Service Desk Analyst to join our team in New Hudson, MI. The Senior Service Desk Analyst Supports the IT Service Desk, Printers, Desktops, Laptops and Workstation infrastructure. Responsible for administration and support along with security functions on all end user systems. Supports and maintains end user related technologies and back end systems.

Responsibilities:

  • Installs, configures and maintains end user technology systems for busines units within the company. Configures the systems, hardware and software to meet business needs, oversees the deployment and provides end-user support and maintenance. Provisioning of new user workstations and necessary accounts. Handles moderately complex end user issues and problems and escalates more complex issues to higher level resources.
  • Provides professional support for end users of personal computers, the associated hardware, software and peripherals. Acts as both level 1 and 2 ServiceDesk resource for troubleshooting and diagnosing software, operating system, hardware and end user connectivity errors. Acts in alignment with defined SLAs for incident management and resolution.
  • Develops and maintains documentation related to the end user systems, workstations and provide training as needed to the end user customer base or crosstraining within IT.
  • Support of mobility devices including phones, tablets and mobile devices used in a business and manufacturing environment. Management of mobile device management systems.Support of mobility devices including phones, tablets and mobile devices used in a business and manufacturing environment.
  • Consults with end-users to assess invidiual or departmental requirements; selects, acquires, installs, configures, supports and maintains personal computing devices and peripherals in a business and manufacturing environment.
  • Manages vendor security updates on end user assets and workstations to assure compliance with organization policies and security standards.
  • Responsible for requisitioning hardware and software, tracking assets and deployment status. Ensuring active repository of assets maintained for new hires and replacement resources. Tracking via an AMDB.
  • Work with external vendors in order to resolve software and hardware specific incidents or implementation of new services.
  • Understanding and management of desktop as a service platform.

Qualifications

  • Position requires five years hands on experience supporting Microsoft technologies in an end user environment, software, mobile device management platforms(intune) and desktop as a service (AVD).
  • Position requires detailed technical administrative experience with hardware, software, patches and fixes.
  • Candidate should demonstrate strong ability of troubleshooting, outstanding communication skills.
  • Detail oriented and willing to be on call (24x7x365) as part of a rotation if needed.
  • Candidate should be certified in ITIL Foundations or have working knowledge in an enterprise environment, including ticket management systems and incident management processes.
  • Position will require up to 25% travel.

 

 

Company Description
Water Connects Us®.
Every day around the world, Sloan products connect the systems that manage our planet’s most precious resource. As the world’s leading manufacturer of commercial plumbing systems, we’ve spent more than a century pioneering smart, water-saving restroom solutions that are built to last a lifetime.

Sloan

Why Work Here?
At Sloan we promote a strong employee centered culture focused on employee growth and development as well as health and wellness

Water Connects Us®. Every day around the world, Sloan products connect the systems that manage our planet’s most precious resource. As the world’s leading manufacturer of commercial plumbing systems, we’ve spent more than a century pioneering smart, water-saving restroom solutions that are built to last a lifetime.

Address

New Hudson, MI
USA

Industry

Technology

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