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Benefits Services Specialist

SlingShot Connections Redwood City, CA
  • Posted: 12 days ago
  • $25 to $28 Hourly
  • Part-Time
  • Benefits: Vision, Medical, Dental

Job Description:

· Provide customer service responses by applying information, tools, processes and subject matter expertise to benefits related inquiries/service requests via phone, computer-based chat, email or in-person

· Monitor incoming work queues; select highest priority work; maintain volume of output to department standards

· Monitor, report on and complete all phases of case management support at an expert level with minimal supervision, ensuring issues are coordinated, logged, tracked and resolved appropriately

· Act as technical expert in a customer support environment

· Escalate issues and refer to specialized benefits expert as needed

· Represent the HR team on benefits programs, policies or initiatives at workshops, presentations, new employee orientations or in one-on-one meetings with employees, retirees, faculty and HR clients

· Interact with HR professionals at all levels

· Participate in project requiring technical expertise and creativity in analysis

· Manage small-to-medium administrative programs (e.g. intent to retire, system testing)

· Contribute to larger projects

· Act as a resource and train peer specialists on how to perform core duties

· Provide input on process improvements, employee-facing communications and web pages

Requirements:

  • BA degree and 4 years of relevant benefits experience or combination of education and relevant experience
  • Strong customer service experience and a proven ability to meet performance standards
  • Strong problem solving, analytical and decision-making skills
  • Strong organizational and case management skills
  • Ability to work independently
  • Ability to interpret the various health or disability plans and associated documentation
  • Excellent written and verbal communication skills; ability to communicate complex benefit concepts in an understand and empathetic manner
  • Uses authority, knowledge and judgement to respond to complicated requests
  • Presentation and public speaking skills
  • Strong computer skills such as Microsoft Office, Peoplesoft preferred
  • Knowledge of employee benefits programs and the relevant laws and regulations that govern them, including medical, dental, vision, life, short and long term disability, COBRA, ERISA, cafeteria plans, flexible spending accounts and retiree medical benefits

SlingShot Connections

Why Work Here?

Great company to have on your resume and provides you with the opportunity to grow!

The SlingShot advantage is our talent team’s focus on candidate relationships. Innovative, creative recruiting and placement are our priorities. With our agents’ long-time industry experience, SlingShot Connections prides itself on the ability to secure in-demand talent and expertly match it to individual company cultures.

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