Skyline Security Management, Inc., is a rapidly expanding home security & automation company. We have a strong internal culture of helpfulness, team approaches and we have fun at it! Skyline Security™ is a proven leader in the smart home technology and security industries, providing cutting-edge products and alarm monitoring services throughout North America. We are currently seeking to hire Customer Service/Intake Associates.
This position requires candidates to multi-task, work from two screens and manage up to four different programs per intake experience. The ideal candidate is an individual with call center experience and is available six days a week. Potential candidates should have excellent interpersonal skills, phone etiquette, be able to handle multiple lines all while maintaining strong professionalism. As the front line to new customers, candidates will be the front line and experience for long term customer experiences. Candidates must be dependable, reliable and able to work in a fast pace environment. Must be committed.
High School Diploma or GED.
Must have call center experience or customer service experience. 1-2 years is preferred.
Strong and established phone etiquette.
Able to multi-task and work under pressure.
Detail oriented & data integrity.
Able to handle high call volume.
Must have basic typing and computer skills.
Basic Microsoft word/ Excel knowledge preferred.
Fluency in English and Spanish is a must.
Ability to work Saturdays.