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Healthcare Customer Service Representative

SkySource Solutions Austin, TX
  • Posted: 1 day ago
  • $14 to $15 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are seeking 15 highly motivated, energetic, compassionate and enthusiastic Healthcare Customer Service Representative to join our growing and enterprise team! You will be responsible for helping patients with transportation to and from their doctors appointments and assisting them with scheduling doctors appointments. We are looking for a highly empathetic, friendly, punctual Customers Service professional to join our fun, and professional team. This role involves taking anywhere from 30-45 inbound calls per day and entering patient information and the occasional follow-up call.

Training: Training will last 4 weeks. Hours are 8:00am-4:30pm Monday-Friday during training. Candidates have to be present for training.

Interviews will take place at the end of July

After training, you will be selected for one the following shifts listed below so you have to be open to to all shifts.

10 hour shifts (4 days a week for 10 hours a shift)

1. 6:00am – 4:30pm Wed, Thurs, Fri, Sat

2. 6:00am – 4:30pm Mon, Tues, Wed, Thurs

3. 7:00am – 5:30pm Mon, Wed, Thurs, Fri

4. 8:45am – 7:15pm Mon, Tues, Wed, Thurs

5. 9:00am – 7:30pm Mon, Wed, Thurs, Fri

6. 9:30am – 8:00pm Mon, Tues, Wed, Fri

7. 11:00am – 9:30pm Sun, Mon, Tues, Sat

8. 11:00am – 9:30pm Mon, Tues, Wed, Thurs

9. 12:30pm – 11:00pm Mon, Tues, Wed, Fri

10. 12:30pm – 11:00pm Sun, Thurs, Fri, Sat

5 days ( 1 shift at 4 hours a day and 4 shifts at 9 hours a day):

11. 8:30am – 12:30pm: Mon and 8:30am – 6:00pm: Tues, Wed, Thurs, Fri

12. 7:15am – 11:15am: Mon and 7:15am – 4:45pm: Sun, Tues, Fri, Sat

8 hour shifts

13. 4:00am – 12:30pm Sun, Mon, Tues, Fri, Sat

14. 4:00am – 12:30pm Mon, Tues, Wed, Thurs, Fri

15. 5:30am – 1:30pm Mon, Tues, Wed, Thurs, Fri

Responsibilities:

  • Handle customer inquiries and directions.
  • Looking for someone with excellent listening skills
  • Excellent writing, reading, and basic computer and typing skills
  • We are looking for someone highly organized, punctual and detailed
  • Provide information regarding their Doctors appointment
  • Document and update customer records based on interaction

Qualifications:

  • Previous experience in customer service, inbound call center or healthcare customer service experience.
  • Express empathy with patients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Excellent with Directions

SkySource Solutions

Why Work Here?

Building on over 25 years of experience, SkySource will find the right opportunity for you!

SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process. The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there? Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. Apply today and experience the SkySource difference!

Address

Mopac Expressway
Austin, TX
USA

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