Skip to Main Content

Call Center Representative

SkySource Solutions Cleveland, OH

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking 18 Legal Customer Service Representative to join our growing and enterprise team! You will be responsible for helping customers by providing product and service information and resolving issues regarding questions about their commercial legal plan. We are growing and looking to hire 8 Customer Service Reps to start on August 9th or September 13th. We offer discounted parking or a discounted bus pass along with 4 weeks of paid training. (Due to Covid-19 this role will be remote until May and then back in the office located in Downtown Cleveland)

Responsibilities:

  • Provide information about our legal services
  • Troubleshoot and resolve customer issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications

  • 2-5 Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Be located in the Greater Cleveland area.
  • Have a reliable, high-speed internet/wifi connection available in his/her home
  • Have a quiet place from which to work (no dogs barking, children crying)
  • Have a full understanding that while we are currently working from home, he/she should be able to work in our Downtown Cleveland office once we return to working in our office, which could be as early as May.
  • Be able to work any shift between the hours of 8am and 8pm. Most will work the later shift of 10:30-7:00pm.

College Experience

  • In order to be considered for this role, you must have at least some college. 4 and 2-year degrees are preferred.

Compensation

  • Starts at $15.00 and after training hires in at $15.00-$16.00 per hour

Training

  • Training class starts on August 9th and September 13th as we are hiring 18 Customer Service Reps
  • Monday-Friday for the first 4 weeks hours are 9:00am-4:30pm

After Training

  • Shifts are as early as 8:00-4:30pm or as late as 11:30am-8:00pm (e.g. 8:30-5pm, 9-5:30pm, 9:30-6pm, 10-6:30pm, 10-7pm, 11:30-8pm)
  • Must be available to work all shifts!
Company Description
SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.

The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.

Apply today and experience the SkySource difference!

SkySource Solutions

Why Work Here?
Building on over 25 years of experience, SkySource will find the right opportunity for you!

SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process. The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there? Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. Apply today and experience the SkySource difference!

SkySource Solutions's Logo

Address

Cleveland, OH
USA

Industry

Business

Website

View all jobs at SkySource Solutions