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VIP Visit Specialist

Sky River Casino
Elk Grove, CA
  • Posted: over a month ago
  • Full-Time
Job Description

 

JOB DESCRIPTION

JOB TITLE:   VIP – Visit Specialist

JOB CODE:  128

EEO CLASS: 9

SALARY GRADE: 

DEPARTMENT: Player Development

REPORTS TO: Relationship Marketing Administrator

SUPERVISORY RESPONSIBILITY: N/A   

# DIRECT REPORTS: N/A

 

SUMMARY DESCRIPTION:

Purpose and function of job.  

The VIP Visit Specialist is responsible for coordinating VIP guest visits by providing superior guest service via multiple modes of communication andensuring player development support for Casino Host team. 

 

ESSENTIAL JOB FUNCTIONS/DUTIES:

List duties in order of time spent or importance.     Essential duties and tasks that must be performed with or without reasonable accommodation.

  • Evaluates player ratings to determine access and availability of Marketing events and promotions whether event is on or off property.
  • Manages requests from outside property partners.
  • Works closely with Player Development, Host, Hospitality Services and National Marketing to execute requests for VIP players.
  • Actively seeks new players through networking.
  • Cultivates good customer relations to entice incremental trips to the casino from existing customers and supports Casino Host team in building the gaming worth of assigned player base.
  • Speaks with qualified players in person or by phone to sell promotions and special events.
  • Assists with off property functions such as sponsorships, local, regional and statewide events as determined by the Marketing department.
  • Performs other tasks as assigned.

 

JOB SPECIFICATIONS:

Education, experience, skills required, equipment used.

 

  • High School diploma or equivalent experience   
  • 1 year experience in Contact Center, Marketing, Special Event, Hotel Operations, Box Office or related guest service field preferred.
  • Prior cash handling, marketing and sales experience preferred.
  • Prior casino experience required.
  • Proficient with Microsoft office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent phone etiquette and guest relations skills are also required.

 

CERTIFICATION REQUIREMENTS:

 

Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority?  Yes

 

Gaming License Required? California Gaming License & Wilton Rancheria Gaming Commission                                    

 

Other Certifications? N/A

Note:  This list of duties and responsibilities is not intended to be all-inclusive.  It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.



 

 

 

PHYSICAL REQUIREMENTS ASSESSMENT

 

Rating Scale

 

0 – Not Applicable to This Position

1 – Normal:  Conditions Similar to Everyday Life

2 – Above Average:  Beyond Normal Levels

3 – Extreme:  Extraordinary Levels

 

Critical Job Elements:  For the questions that follow, use the rating scale above to describe the job.

 

WORK ENVIRONMENT:

2

Accessibility of all worksites required for the position

1

Exposure to weather and temperature extremes

1

Exposure to darkness

1

Exposure to cramped spaces

2

Exposure to loud noises

1

Exposure to chemicals and fumes

1

Exposure to dust

1

Exposure to heights

1

Exposure to work safety hazards

2

Exposure to secondhand smoke

2

Amount of overtime/extended work hours required


 

PHYSICAL EFFORT:

1

Physical mobility:  movement from place to place on the job, considering distance and speed

1

Physical agility:  ability to maneuver body while in place

1

Ability to lift up to 15 lbs

2

Physical strength to handle routine office materials and tools

2

Dexterity of hands and fingers

1

Dexterity of feet

1

Physical balance:  ability to maintain balance and physical control

1

Coordination:  including eye/hand, hand/foot, etc.

1

Endurance:  prolonged physical activity with limited opportunity to rest


 

MENTAL EFFORT:

2

Concentration/intensity:  prolonged mental effort with limited opportunity for breaks

2

Memory, considering the amount and type of information

2

Complexity of decision making

2

Time pressure of decision making

2

Analytical thinking

2

Conceptual thinking

2

Ability to compute math calculations 


 

COMMUNICATION :

2

Fluency in English

1

Fluency in another language preferred

2

Verbal communication

2

Written communication

2

Non-verbal communication


 

SENSORY ABILITIES :

1

Ability to see

1

Ability to distinguish colors

1

Ability to hear

1

Ability to smell

1

Ability to taste

1

Sense of touch


 

Sky River Casino

Address

Elk Grove, CA
95757 USA

Industry

Business

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