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Patient Advocate Liaison (PALs) / Customer Service

Sisu Healthcare Solutions Las Vegas ,NV
  • Posted: 27 days ago
  • Full-Time
  • Benefits: dental, medical, vision, 401k
Job Description

 

Job Description Summary:

The Patient Advocate Liaison (PALs) is a key role in the transition of patient care into the home. PALs are responsible for coordinating services with internal and external partners to ensure the accuracy of all required documentation is of the highest quality while providing exceptional customer service. PALs are responsible for proactively building strong relationships with referral sources, account managers, facility liaisons and internal nursing, pharmacy and revenue cycle team members.

 

Primary responsibilities include:

  • Initiate the intake process, gathers relevant data from referral sources and completes intake paperwork
  • Verify insurance eligibility and benefits
  • Obtain authorizations for services
  • Complete start of care paperwork
  • Coordinates the onboarding of referrals between different functional areas within Sisu Healthcare Solutions including Pharmacy, Nursing, Warehouse and Revenue Cycle.
  • Contact patients prior to start of care to confirm information, notification of financial obligation and arrange any requests for payment.
  • Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Sisu Healthcare Solutions. Attend meetings with key accounts as needed.
  • Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Sisu Healthcare Solutions information.

Requirements:

  • Knowledge of ICD-10, HCPC and CPT coding required
  • At least 1-year previous intake experience including eligibility and authorization in home infusion.
  • Basic personal computer skills required, prior experience with CPR+ or CareTend preferred.
  • Mathematical skills sufficient to calculate price quotes
  • Strong organization and planning skills.
  • Positive interpersonal relations, showing concern and respect for others

Education:

  • High school or equivalent (Required)
Company Description
Sisu Healthcare Solutions is a privately held infusion therapy company that is dedicated to providing excellent clinical service to our patients, physicians and managed care customers. We provide comprehensive infusion therapy services that include the provision of nutritional, antibiotics, and specialty drugs administered intravenously, including all medically appropriate and necessary supplies. We provide these services and products to patients in the home setting or in our out patient ambulatory infusion suites.

Our clinical team of nurses and pharmacists work closely with physicians to develop a plan of care based upon the patient’s therapy. Our specially trained nurses assess the home setting, administer the medication and teach caregivers in the home. From pharmacokinetic monitoring to reviewing medication profiles our pharmacists are working closely with patients as well as their physician.

Sisu Healthcare Solutions

Why Work Here?

Positive work environment, engaged leadership team and potential for growth

Sisu Healthcare Solutions is a privately held infusion therapy company that is dedicated to providing excellent clinical service to our patients, physicians and managed care customers. We provide comprehensive infusion therapy services that include the provision of nutritional, antibiotics, and specialty drugs administered intravenously, including all medically appropriate and necessary supplies. We provide these services and products to patients in the home setting or in our out patient ambulatory infusion suites. ​ Our clinical team of nurses and pharmacists work closely with physicians to develop a plan of care based upon the patient’s therapy. Our specially trained nurses assess the home setting, administer the medication and teach caregivers in the home. From pharmacokinetic monitoring to reviewing medication profiles our pharmacists are working closely with patients as well as their physician.

Address

871 Grier Dr
Las Vegas, NV
USA

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