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Customer Service Teamlead

Sisel International, LLC
Springville, UT
  • Expired: January 27, 2023. Applications are no longer accepted.

Science, Innovation, Success, Energy & Longevity

Salary/Wage Range:

Position Title: Customer Service Teamlead

Department: Call Center

Classification: Non-Exempt/FT

Reports To: Customer Service Supervisor

Grade Level:

Revision Date: 1/23/2023

  • Trains and supports call center on phone etiquette, compensation plan, products, systems and business building tools
  • Fields incoming telephone inquiries, orders and complaints
  • Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures
  • Investigates and resolves issues in a professional, appropriate and expeditious manner
  • Forwards all questions, issues or complaints, for which answers are unclear or beyond the level of employee's current knowledge, to a more senior agent or to Customer Service Manager
  • Keeps Customer Service Manager informed of all issues that could potentially be of future concern or appear to be out of the ordinary
  • Tracks and accounts for the number of upsells completed and meet the Team's upsells goals. Categorizes complaints for tracking or reporting purposes
  • Interacts with all contacts in a helpful, courteous and professional manner and is respectful of diversity
  • Maintains a clean and safe work area. Work well in a team environment and take directions in a positive manner
  • Outbound calls to customers, to generate sales, inform customers of new products and upcoming events
  • Is available to provide information and answer questions regarding the company's products and services
  • Reviews and analyzes reports, records, and directives, and confers with the Director on sales strategies for outbound calls.
  • Evaluates current procedures and practices for accomplishing sales objectives to develop and implement improved procedures and practices
  • Interacts with all internal and external contacts in a helpful, courteous and professional manner and is respectful of diversity
  • Reviews and analyzes reports, records, and directives, and confers with other supervisors to obtain data required to plan new commitments, status of work in progress, and problems encountered

Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties as requested.


High School Diploma with 2 to 3 years of customer service experience or equivalent combination, with minimum of 1 year as a call center lead.


Must be able to speak and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems to include addition, subtraction, multiplication, division, and percentages. Must be proficient in the use of company telephones, ten-key calculators and computers, soft-ware programs, and have accurate typing skills. Must have the ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule forms, plus the ability to track calculate and compile reports.


Bilingual in English and Japanese, or multilingual not required but highly desirable


Internal: Company supervisors, managers, and personnel at all levels in the company.

External: Customers, distributors


Positions is required to sit, stand and walk, stoop, bend, reach and kneel occasionally; and lift up 20lbs.


Noise, dust, lighting, temperature and physical/ergonomic hazards are typically of those usually found in an office environment.

Sisel International, LLC


Springville, UT
84663 USA