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SENIOR CLIENT SERVICES DIRECTOR

Simpson Healthcare Old Lyme, CT
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Simpson Healthcare is a strategic scientific agency that Builds Brand Health for our clients and we're currently expanding. We need a Senior Client Services Director (Senior CSD) to join our dynamic team. The Senior CSD will be responsible for managing multiple clients and their brands and will act as a team leader. The Senior CSD will be responsible for managing his/her specific projects as well as a dedicated support staff. They will also effectively and efficiently manage the client relationship and communicate all client needs to leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manages the client relationship, with EVP, to ensure an exceptional client experience and 100% client retention.
  • Understand project strategies and implement tactics accordingly.
  • Leads all project management efforts of assigned projects including timelines, quality, budget, strategy and specs.
  • Pro-actively develops, manages and communicates timelines and milestones of all assigned projects.
  • Manages all project details to ensure all actions are accomplished in a timely and accurate manner.
  • Collaborates with the Scientific, Strategy, Creative and Digital groups on all assigned projects.
  • Ability to work independently but demonstrate strong team/collaboration skills.
  • Participates in regular client and staff meetings.
  • Mentors and supervises junior project staff.
  • Stays current on industry news and events.

REQUIRED KNOWLEDGE AND SKILLS:

  • Minimum of 5-7 years experience in a healthcare, medical communications or scientific agency.
  • Bachelor's degree in a related field is required, Master's degree a plus.
  • People management and mentoring experience preferred.
  • Strong attention to detail, specifically in the science of project management.
  • Excellent communication skills including verbal, written and presentation.
  • Enthusiasm, positive attitude and a sense of humor all while multi-tasking.
  • Excellent technology skills with a high proficiency with Microsoft Office (PowerPoint, Word, Excel and Outlook) and web-conferencing are a must.
  • Familiarity with both Windows and Mac environments is a plus.
  • Available to travel as required, may be up to 25% of the time.

Simpson Healthcare

If you're looking to join a dynamic, fast-paced work environment that embraces creativity and innovation while fostering teamwork, we'd love to hear from you! We offer a generous compensation and benefits package that includes medical, dental, life insurance, 401K, plenty of PTO + holiday time, the ability to work from home up to 2 days a week, free parking, casual dress, all the free beverages you can drink (plus an occasional food truck...) in a fun, collaborative work environment. We also embrace both Windows and Mac, you choose when you start!

Address

Old Lyme, CT
USA

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