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IT Project Engineer

Simply Technology
Grosse Pointe Woods, MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position: IT Project Engineer
Company: Simply Technology
Location: Grosse Pointe Woods, MI


About us: Simply Technology is a Managed Service Provider (MSP), specializing in custom IT and VoIP business solutions. Our goal at Simply Technology is to consistently bring on team members and collaborators that help us maintain exceptional customer service and align with our core values. We strive for dedicated individuals that desire to stay with us for a very long time. We believe strongly in providing a path of growth and to promote from within.


We are a small, growing company. The right candidate must love the small business atmosphere, digging in where they’re needed and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly.


Our Core Values:
• Helps first – We’re in the business of helping people. The needs of our customers and team members are of the upmost importance.
• Wants to grow and learn – Hungry for information and eager to share knowledge both with our customers and our colleagues.
• Exhibits compassion – Show kindness and grace to anyone you encounter.
• Curious Problem Solving – Be secure in your abilities while still asking questions.
• Stay honest – Be your authentic self. Tell the truth. Especially when no one is watching.


Our Core Focus:

Providing unique customized solutions through best-in-class service with an engaged, collaborative team


Who we are looking for: The IT Project Engineer is responsible for maintaining the structure and integrity of the customer’s IT environment, assisting in planning, and coordinating difficult projects and implementing new IT solutions. Their daily tasks are assisting the service desk, handling escalated tickets, and performing the tasks required for small to medium size VoIP, IT and Low Voltage Projects. The IT Project Engineer should have a passion for providing great customer service, troubleshooting difficult technical problems, and architecting solutions with great attention to detail.


This role has responsibilities in each of the department’s listed below:


Service Desk
 Troubleshoot and resolve escalated tickets
 Create Knowledge Base articles on processes taken to resolve those tickets.
 Provide training to service desk team, when necessary, on how to resolve tickets,
 Fill in, as needed, in helping the Service Desk to troubleshoot tickets.


Sales Engineering
 Research and developing creative solutions to client’s needs
 Assisting in choosing new products
 Testing new software and hardware
 Evaluating Sale’s departments notes and inputting into Statement of Work
 Create materials list
 Create Scope of Work


Projects
 Assist Sales Manager in architecting solutions for customers.
 Aiding in the handover from the Sales Department
 Aiding in the creation of the Project Plan and documenting ways in improve the process
 Handling the technical aspects of onboarding and offboarding of customers and team members
 Scheduling and resource management
 Performing project tasks, such as provisioning, set-up, and installation of hardware
 Customer Communications
 On-Site Checkups
 Managing Change Orders
 Completion and Close-Out
 Ensure Correct Billing
 Handoff to Service Desk


Account Management
 Regularly review inventory and suggest replacement of End-of-Life hardware
 Inform clients of EOL/EOS software and recommend replacement
 Identify replacements or upgrades when needed


Procurement and Managing Inventory
 Helping to research products
 Assisting in placing orders
 Help to create purchase orders from charges in ticketing system (Autotask)
 Vendor follow-up when needed
 Received orders and stock in Autotask PSA tool
 Assign/pick inventory as it goes out
 Manage Software Licensing


Internal Process and Software Management
 Autotask PSA - managing workflows and other configuration
 Datto RMM - creating and managing automation, policies, and alerts
 IT Glue- manage and creating documentation
 Sentinel One- monitor for alerts, manage agents and update accordingly
 VoIP platform- build and maintain phone systems and configurations
 Sophos Cloud – add and update firewalls
 Unifi – update controller and firmware updates for devices
 UISP – update controller and firmware updates for devices
 Digi Remote Manager- firmware updates for devices
 Infima- review Phish test results and manage training process
 Digital Watchdog – manage access, licensing, and software updates


Skills:
• Customer Service
• Firewall Administration
• Network Support
• Network Troubleshooting
• Server Administration (Spin-up and Roll-out)
• Server Virtualization
• Solution Management
• Telephone Skills/Etiquette
• Wireless Network Management
• Office 365
• Inquiry Research/Response
• Issue Resolution
• Problem Analysis
• Software Installation
• Software Troubleshooting
• Systems Troubleshooting

Technical Requirements:

  • 5+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses
  • Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions. Experience with Veeam and Acronis backups preferred
  • Windows Server (2008-2022) administration including spin-up, roll-out and management including Active Directory, GPOs, Trusts, Print Servers,
  • Application Servers, etc.
  • Maintain virtual environments such as Hyper-V, VMware, Veeam & Azure
  • Workstation operating systems e.g., MAC, Windows 7 and later
  • Workstation productivity/operations application administration e.g.,
  • Microsoft Office, QuickBooks, etc.
  • Network Security – Router/Firewall experience i.e. Cisco, Meraki, Sophos &
  • Unifi firewalls & wireless environments
  • Cloud Environment management e.g., AWS, Azure, etc.
  • Enterprise email systems e.g., Microsoft Exchange, Google Suite, etc.
  • Office 365 deployment and security

Experience:
• Building, migrating & maintaining 0365 Azure AD & Intune: 2 years (Required)
• Desktop Support: 5 years (Required)
• Customer Service: 5 years (Required)
• Windows Server support: 5 years (Required)
• Onboarding & Deploying IT infrastructures: 2 years (Preferred)
• Firewall and Network Support: 5 years (Preferred)
• MSP (Managed Services Provider) Experience: 5 years (Preferred)
• Technical support in a production IT environment(s), preferably in multi-site environments: 5 years (Preferred)
• Mac, Autotask, Datto RMM, Sophos, Unifi, experience a plus


Miscellaneous Requirements:
• Must be available occasionally on nights and weekends to perform off-hour maintenance and projects
• Highly organized, self-motivated, and self-directed
• Ability to create knowledge base articles and update customer documentation
• Ability to lift 50+ pounds
• Must have a valid driver’s license and reliable transportation
• Legal authorization to work in the U.S.
• Must pass a background check


Job Type: Full-time


Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off


Schedule:
• Monday – Friday
• Day shift

 

Company Description
We run on EOS, so aim to hire the right people for the right seats!

Simply Technology

Address

Grosse Pointe Woods, MI
USA

Industry

Technology