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Technical Support Representative

Simply Solar
Petaluma, CA
  • Expired: June 10, 2022. Applications are no longer accepted.

About usSimply Solar is one of the fastest-growing Bay Area Solar providers, and we're in search of a Technical Support Representative to join our team of driven, intelligent, and incredible people! When you join the Simply Solar team, you're joining a growing culture of people who care deeply about the work they do and the communities they live in. We offer competitive pay with excellent...

benefits, company trips & events, PTO, 401K, performance bonus and more!We are looking for an experienced Technical Support Representative who can provide efficient troubleshooting support for our solar products. We believe in always providing the best service and experience for our customers, and we know that starts from all levels of our organization. Someone who identifies themselves as a compassionate listener, empathetic, kind, and can bring understanding to each communication would be the perfect candidate to fulfill this role!Duties and ResponsibilitiesAnswer inbound calls and emails from customers in a prompt, knowledgeable, and courteous manner while documenting all information into Salesforce.Provide support with troubleshooting of solar products by using general knowledge, product schematics, data stored in knowledge-base, and other sources of information available.Ensure all queries are properly analyzed, documented, logged, and resolved in a timely mannerProvide a high-level of customer satisfaction with the goal of creating an exceptional experienceGeneral understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them simultaneously while on the phone with a caller.Effectively communicate technical information into simplistic terms.Respond to customers in a timely manner to communicate any updates.Required Skills and Qualifications:AA or technical degree or equivalent professional training.Two years' experience in a support center (call center) environment, technical helpline and/or remote support services.1+ years of Solar industry experience is highly preferred.Experience with Solar Edge products required.Spanish speaking is highly preferred, but not required.Salesforce experience preferredAbility to stay calm and demonstrate effective time management in a high stress environment.Strong typing experience.Exceptional listening and questioning skills.Outstanding verbal and written communications skills.Ability to multitask in a very fast-paced environment.What we're offering: $25-$35 per hour or depending on experience 100% Remote position Health Insurance - 90% of the Kaiser Silver plan paid by us.

Buy-up and non-Kaiser plans are also available - ask HR for more details! Dental and Vision Insurance - 90% of the Employee monthly premium paid by us $10,000 Life Insurance Policy - 100% paid by us! 10 days PTO in your first year Plus 7 paid holidays per year 401(k) plan Employee Assistance Program And more!To apply for this position you will complete an application form on another website provided by or on behalf of Simply Solar.

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Simply Solar

Address

Petaluma, CA
USA

Industry

Technology

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