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Phone Representative

Simply Mac Eugene ,OR
  • Posted: 27 days ago
  • $14 Hourly
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

SUMMARY

A true “Jack of All Trades” our Customer Experts are able to take care of just about any customer that has a question. From answering questions around the latest and greatest Mac to troubleshooting the latest iOS update, our Customer Experts can do it all.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Exceed customer expectations:
  • Embrace a culture around Customer Satisfaction that meets the company’s expectations
  • Embrace a culture around providing the right solution
  • Utilizing resources to answer customer questions
  • Enhance the Customer Experience:
  • Embrace a culture where all store employees utilize the Apple Customer Experience program to provide a transformational experience
  • Maintains their training requirements around our products, services, and operations in order to provide the best possible customer experience
  • Maintain all required service certifications as outlined by Apple
  • Enhance the Employee Experience:
  • Encourage a culture around open and honest feedback amongst the team

 

REQUIRED COMPETENCIES

  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers
  • Approachability – Is easy to approach and talk to. Builds rapport well and is a good listener.
  • Drive for Results – Can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • High school diploma or GED required; 1 or more years of accredited college study preferred
  • At least one year of successful organizational experience required

 

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
  • Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
  • Working ability to work under demanding time constraints and production goals
  • Possess working analytical, problem solving and decision making skills
  • Proficient customer service skills
  • Working knowledge of Mac-based/Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint, Project and Word
  • Working ability to model consistently Simply Mac’s commitment to a respectful, diverse, inclusive, and collaborative work environment
  • Consistently demonstrates a commitment to Simply Mac policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Ability to lift and/or move boxes, totes, and other objects weighing up to 50 lbs., horizontally, and from ground level to a minimum height of 4 feet.
  • Certified or the ability to become certified with minimal training in: Apple Sales Training Online (ASTO) – Product Professional, Apple Certified Macintosh Technician (ACMT), iOS Certification, Mac Integration Basics (MIB).
  • Working ability and willingness to learn new products and services in a timely manner
  • Knowledgeable and willing to learn current and future technology and solutions

 

Company Description
Simply Mac is America's Largest Apple Specialist. As an Apple Premier Partner for Apple, we are authorized sell Macs, iPads, iPhones, Beats, and the rest of the Apple Accessory lineup. Simply Mac services over 20,000 Apple Computers, iPad, and iPhones every year Apple Premium Service Provider through our 44 locations across the country. We are a team of smart, energetic Apple lovers and look to employ people that have a passion for taking care of customers and our addicted to winning. If that describes you then you might be the right person for this role!

Simply Mac

Why Work Here?

America's Largest Apple Specialist with sights set on future growth

Simply Mac is America's Largest Apple Specialist. As an Apple Premier Partner for Apple, we are authorized sell Macs, iPads, iPhones, Beats, and the rest of the Apple Accessory lineup. Simply Mac services over 20,000 Apple Computers, iPad, and iPhones every year Apple Premium Service Provider through our 44 locations across the country. We are a team of smart, energetic Apple lovers and look to employ people that have a passion for taking care of customers and our addicted to winning. If that describes you then you might be the right person for this role!

Address

1414 Foothill Dr Suite A-2
Eugene, OR
97401 USA

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