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Sales Support Associate - 16809

Simply Biotech
New Brunswick, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Sales Associate- Simply Biotech

Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.

 

Immediate opening for a Sales Associate, located in New Brunswick, NJ who possess:

  • Bachelor's degree
  • Combination of customer service and sales experience preferred
  • Experience using a CRM preferred

 

The selected candidate will be responsible for the following:

  • Support the sales organization and business leadership in managing customers through the sales process including the processing, tracking and shipping of orders
  • Act as the primary contact for select distribution customers, providing information on products, services, order status, etc.
  • Serve as a backup the sales team helping to respond to customer inquiries and process orders, backorder reports, and returns as needed
  • Work closely with cross-functional teams, such as the Lab, Tech Services, Sales, and Operations groups, to investigate and solve customer issues as a team
  • Identify the root cause of customer concerns and work closely with manager and/or key departments to escalate concerns and improve the customer experience
  • Drive a positive customer service experience through courteous, timely, and dynamic communication with customers by phone and email
  • Work proactively and with a sense of urgency to resolve any emerging problems that customer accounts might face with accuracy and efficiency;
  • Work in tandem with Customer Service representatives and Outside/Inside sales force to provide superior customer support

The selected candidate will also possess:

  • Alternatively an equivalent combination of education and experience including 4 years experience in a customer/sales support environment
  • Proficient with Microsoft Office and CRM Systems
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals. Must possess exceptional verbal and written communication skills.

 

For immediate and confidential consideration, please email your resume to acannon@simplybiotech.com or call 858.227.4596

 

More information can be found at www.SimplyBiotech.com

Simply Biotech

Address

New Brunswick, NJ
USA

Industry

Business

View all jobs at Simply Biotech