Bilingual Customer Service Rep (Call-Center / $
14.00/hr) - TalentZok
OVERVIEW
Are you looking for a new career opportunity with an exciting company?! Then we’ve got the right team for you! In this role, you’re responsible for the duties listed below.

Immediate opening for a
Bilingual C
ustomer Service Rep in
San Diego, CA who possesses:

-1 - 3 months related call-center experience or customer service experience!! Call center experience is NOT required for this role. (this is a scripted inbound phone call environment so bring your personality to make it come to life!)
-Data Entry Experience or good computer skills & Must be able to type 35 WPM
-Someone with positive, eager, happy go lucky attitude and enthusiastic outlook!
-Great attendance record, GREAT vocabulary and excellent verbal & written communicator


Email resumes to sdinfo@TalentZok.com or call 858.800.3050

FULL DESCRIPTION:
To provide a positive experience for the member every time. Ensure requests are processed accurately and in a timely manner with appropriate follow through; be a responsive team member to meet and/or exceed all objectives; use good judgment to achieve departmental/operational objectives.

The selected candidate will further possess:

-Superior written and verbal communication skills
-Winning Attitude
-Solid work ethic
-Familiar with basic Windows MS Word
-Ability to learn quickly
-Excellent Comprehension skills
-Quality Monitors scores must meet the min. standards of 95% or above
-Must type a minimum of 35 wpm
-Maintain an excellent Attendance & Punctuality record
-Ability to manage own Sick and Vacation Bank (Must stay within the allotted time accrued per company policy)


The select candidate will be responsible for the following:

-Handle incoming calls promptly with tact and courtesy
-Establish positive rapport with members
-Demonstrate high level of Customer Service skills and professionalism with members/employees/management
-Resolve member complaints (MIRFs) accurately and timely with proper follow through
-Record information accurately in Call Center's database and/or shared systems as required
-Proficient in working Dialer, Watch Dog, Failed Faxes, Failed Emails and voicemails
-Must follow management directives/procedures
-Review informational material provided to improve knowledge of related industry
-Be safety conscious in work habits and environment
-Adhere to established policies and procedures
-Complete special projects and assignments as required
-Knowledgeable in all workgroups
-Ability to maintain a Positive; confident & optimistic attitude
-Proficient in working Call Center Filter (MAG)
-Meets Dept. performance metrics (including successful ability to successfully overcome member objections)
-Excellent comprehension of all “Auto Programs”, OEM (Mfg.) Promotions & Special Offers


For immediate and confidential consideration, please email your resume to sdinfo@TalentZok.com or call 858.800.3050

More information can be found at www.TalentZok.com