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Cash Management Specialist II

Silvergate
San Diego, CA
  • Posted: over a month ago
  • Full-Time
Job Description

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future. Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The Cash Management Specialist II is knowledgeable of the Cash Management services designed for business customers through the electronic channels and provides professional, courteous, and efficient customer service to these business customers. The Cash Management Specialist II is responsible for performing Tier II operational support of cash management services including technical and general support to bank personnel and business customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs customer setups on the system, reviews and maintains customer files, monitors product usage and system operations, and resolves problems within given authority
  • Helps in the coordination and support of audits and examinations
  • Performs a variety of routine daily tasks, prepares reports, and participates in special department projects
  • Duties will be conducted in accordance with Silvergate’s business plan and shall meet all regulatory requirements including those specified in Silvergate’s current policies and procedures
  • Answers phones and provides support to bank personnel and customers regarding cash management issues including resolution and follow up
  • Comfortable diagnosing and problem-solving technical issues over the phone and via email
  • Provides cash management product support by reviewing set up documentation for accuracy and completing system set up of cash management services for business customers
  • Prepares daily/monthly reports and exception reports services to Management
  • Maintain an understanding of cash management services including but not limited to business online banking, remote deposit capture, ACH originations, wires, and mobile banking
  • Installs equipment at client’s place of business or via remote computer access, if needed
  • Completes system set up of Account Analysis accounts
  • Handles complex client issues, focusing on a solution
  • Assist with training new coworkers on the nuances of the online banking platforms
  • Identify process gaps, enhancements, and collaborate with the supervisor to improve overall efficiency and quality
  • Responsible for timely completion of required training applicable to the position and effective application of such training in the performance of the position
  • Ability to analyze cash management product set ups and identify concerns and escalate as needed
  • Interact with software vendors to handle system or customer support issues
  • Provide problem resolution to both internal and external customers in support of customer retention and satisfaction objectives of cash management services
  • Work closely with the bank’s business customers in a diplomatic, insightful and responsive manner in order to meet the customers’ needs
  • Responsible for compliance with applicable laws, rules and regulations impacting cash management services
  • Maintain current knowledge of all federal and state laws and regulations, along with the Company’s policies and procedures
  • Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
  • Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities

KNOWLEDGE, SKILLS, AND ABILITIES

  • High school diploma or equivalent experience
  • 2+ years' previous consumer or commercial banking
  • Knowledge of bank operations and cash management products including but not limited to business online banking, RDC, ACH, wires services
  • Knowledge of installing/downloading PC software, navigating through the Internet, and ability to problem solve issues as presented
  • Experience with client facing software products, i.e., QuickBooks, Quicken, etc.
  • Ability to discuss bank products with customers in a courteous and professional manner both over the telephone and in person
  • Skilled in operating office equipment such as; personal computer, and various software
  • Proficiency in using Microsoft Word and Excel
  • Excellent time management, prioritizing, and communication skills

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

  • Regularly required to talk or hear
  • Required to communicate with customer and coworkers verbally and in writing
  • Occasionally required to stand; walk
  • Occasionally required to lift up to 10 pounds
  • Required to sit for long periods and reach with hands and arms
  • Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision

Management reserves the right to add to, change and revise this description at any time. This description does not include any marginal functions that are incidental to the essential functions. Also, it does not imply that these are the only tasks to be performed by the incumbent. Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor. Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Silvergate

Address

San Diego, CA
92037 USA

Industry

Finance and Insurance

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