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Dispatcher P-7920

SilverXis, Inc. Winston Salem, NC
  • Expired: over a month ago. Applications are no longer accepted.

Position: Dispatcher

Work Location: Winston Salem, North Carolina

Shift Timings: 7 days a week shifts ranging from 6 am to 11 pm.

Pay rate: $ 17.00/per hour

Description:

• Utilize Clicksoftware (dispatching) solution by managing Gantt activity to assist locations in achieving customer service objectives by ensuring a balance between customer response time windows met and cost/productivity targets.
• Following standard procedures (accuracy, quality, and timeliness) to received field requests for service and dispatching calls
• Manage heavy volume of email/phone traffic with wired Regions/Market Units to coordinate resources: technicians, trucks and staffing schedules including service area assignments.
• Assigned a peer-shared Region out of 9 PBC Regions which DOL owns in the goal of working with location managers to identify exception situations (customers and technicians) and drive best possible solutions for resolution.
• Ensure routing solution achieves location productivity and revenue targets for total service orders performed and National Repair response times.
• Lead / participate in continuous improvement conference calls to review prior solutions (what worked/didn’t work). Solicit feedback from field supervision and management to improve performance during period and/or weekly conference calls with field Managers and Supervisors
• Execute and manage large volume projects such as Predictive Service, National / Regional price changes, Flavor changes, National PM’s, etc.

Education, Experience and Proficiencies:

Selected candidates must have strong telephone and PC data entry skills and be proficient in Microsoft Word and Excel. Interpersonal and phone skills in a customer service environment are expected as well as:
• Outstanding verbal and written communication skills
• Customer drive and focus; prior customer service center/dispatch, or related experience
• Superior problem solving and organizational skills
• Ability to use multiple PC applications simultaneously i.e. Microsoft Office Products, CETS, Clicksoftware, Business Objects, Genesys phone systems
• Ability to quickly grasp new PBC applications.
• Demonstrates continuous improvement mindset.
• Demonstrates the ability to link customer requirements and financial acumen to decision process to achieve highest degree of service with lowest cost routing solution.
• Ability to gather and analyze large data samples and build recommendations based on Market / Location / Region trends
• Demonstrates the ability to work independently and quickly analyze problems and develop quick, actionable solutions
• Ability to communicate proficiently with Field Directors, MEM’s, MES’s and Sales Managers

Basic Job Qualification
• Bachelor’s degree or equivalent job experience
• Previous customer service or dispatch experience

Preferred Job Qualifications
• Roadnet/TOA/Clicksoft/Service Power or Large Enterprise Dispatch software experience
• Must be able to work flexible hours (i.e. any schedule between Monday to Sunday from 6am to 2am, rotating schedule)

SilverXis, Inc.

Why Work Here?

We help you to grow up with the company

We Deliver- Talent, Solution & Satisfaction: SilverXis Inc. is leading provider of workforce solutions. We combine our profound industry expertise with our broad range of full-service capabilities In Recruitment, Consulting, Staffing, and Outsourcing - to deliver the right fit to our clients and candidates. As a leading provider of Staff augmentation and Development, SilverXis will deliver the support staff with the essential expertise to complement your organization.

Address

Winston Salem, NC
USA

Website