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Store/ Customer Service Manager

Silk Bridal Easton Llc
Easton, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This position is responsible for overseeing Customer Care and ensuring that Silk Bridal Easton delivers the highest level of customer service possible. The Customer Care Manager focuses on the day-to-day supervision of employees, including performance management, staffing needs, and employee development. This position is also responsible for directing workflow, resolving escalated customer concerns to achieve superior customer satisfaction, and facilitating customer service best practices to align with the strategic goals of Silk Bridal Easton.

REQUIREMENTS:

  • Outstanding customer service
  • Proficient with MS Office, Outlook
  • At least three years customer service experience

COMPETENCIES:

  • Attention to detail
  • Customer focused
  • Time management
  • Conflict resolution
  • Effective communication
  • Problem solving skills
  • Work well under pressure and maintain professionalism during stressful situations
  • Results driven

Silk Bridal Easton Llc

Why Work Here?
Be a part of a Bride's most special day!

Address

657 N 13TH ST

Easton, PA
USA

Industry

Business

Website

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