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Customer Experience Representative - Entry Level

Signature Deptford Township, NJ
  • Expired: 27 days ago. Applications are no longer accepted.

Signature is a fast growing firm taking over the NJ area.

Responsibilities:

  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services and excellent communication.
  • Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provides a personalized approach that shows customers we can help, regardless of their need.



    Requirements:

    • Experience providing excellent customer service in a fast paced contact center environment.
    • Experience using relevant computer applications / software
    • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
    • Skilled working with dual monitors and multi-line phone systems
    • Strong typing and accurate data entry skills required
    • Self-starter with proof of a strong work ethic and energetic personality

    Signature

    Why Work Here?

    Savvy Consulting, Exceptional Training, Progressive Team Focused On Advancement

    Address

    Deptford Township, NJ
    USA

    Website