Entry Customer Service Assistant

Our Company:

In a world were 'Social Media Likes' hold a ton of weight - we found that our clients were lacking the personal interaction with customers. We wanted to create something that was the solution, the bridge between advertising and actually creating those end users or new customers! With new social media companies launching everyday - we needed to stand out.

We are hiring a customer service assistant to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

Salary:

$17-$24 per hour

Responsibilities:

• Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
• The document correctly the data base using the given tools in order to keep track of costumer's request through data entry
• Meet established individual and team performance targets, including customer service, productivity, and quality standards.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

• Paid time off (PTO)
• Retirement plan benefits.
• Flexible work schedule.
• Dental insurance.