Call Center Agent

Our Company:

In a world were 'Social Media Likes' hold a ton of weight - we found that our clients were lacking the personal interaction with customers. We wanted to create something that was the solution, the bridge between advertising and actually creating those end users or new customers! With new social media companies launching everyday - we needed to stand out.

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

Schedule:

Monday to Friday

Salary:

$18-$25 per hour

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.

• Paid time off (PTO)
• Retirement plan benefits.
• Flexible work schedule.
• Dental insurance.