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Creative Operations Project Manager

Shutterfly Eden Prairie, MN
  • Posted: 14 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are looking for motivated, team oriented Creative Operations Managers to join our team. In this role, you will help to plan and resource project workloads. Working with internal clients, you will map out the portfolio of work, including planning project scoping, needs, and timelines. As part of the creative department, you’ll work alongside other Creative Operations Managers to partner with Creative and Art Directors to assign work. We are looking for someone who understands creative workstreams and processes and is able to help shape and streamline the process. Project work includes brand and style guidelines, campaign work, print, site, email social media, and display advertising.

We are a fun and dynamic team for a growing ecommerce business. You have experience working with a creative team supporting marketing and branding work. You love teamwork and are able to lead meetings and influence positive outcomes.

How will you make an impact?

  • Creative intake process and documentation

  • Assist with creative brief review (assure that the briefs are complete and actionable)

  • Help revamp the creative brief form, if needed

  • Organize project portfolio

  • Work across teams internally to assess workstreams to assure they support quality work

  • Partner with clients, act as point of contact for new project initiation

  • Scope projects and timelines

  • Make recommendations and manage expectations

  • Regularly and proactively communicate on projects and processes

  • Correct or overhaul problem areas in process and workflows

  • Remove bottlenecks, help resolve issues

  • Monitor and push for timely approval processes

  • When issues arise, determine cause and make recommendations for course correction

  • Gather, analyze, and report data for efficiency, and cost-effective improvements

  • Support goals for operational efficiency and revise processes in line with business objectives

  • Champion process innovation and communication improvement

  • Work with contracts, documentation and usage rights

Your success will be because you are/have…

  • BA or BS degree (or equivalent educational background).

  • 3-5 years’ experience in project management in a creative industry

  • Ecommerce experience or marketing / ad agency experience with a high volume of projects

  • Able to work with reports and data to analyze and propose improvements

  • Strong teamwork

  • Good diplomatic skills, excellent communicator

  • Able to drive conclusions and project progress

  • Experience working with project management software

  • Data reporting

  • Clear and effective communication skills, both written and oral

  • Self-motivated and driven for results

  • Solid understanding of how creative teams work

  • Highly detail oriented

  • Track record of delivering things on time and on budget

  • Excellent organizational and prioritization skills. Ability to multi-task under tight deadlines and have strong sense of urgency.

  • Working knowledge of project management software required. We are currently using Clarizen and Adobe Experience Manager.

  • Experience with developing comprehensive schedules and timelines for multiple projects.

  • Highly Proficient with MS Office.

  • Solid understanding of marketing creative work (such as mobile banners, emails, home pages, catalogs etc.) gets briefed, created and executed.

  • Domaine expertise managing mobile, digital, email creative or web site/mobile design workflow.

  • Ability to multi-task and juggle multiple competing priorities in a fast-paced environment, and an organized approach.

  • Proactive problem-solving abilities.

  • Able to react quickly, adaptable to inevitable changes.

  • Works well with minimal guidance and supervision.

  • Strong interpersonal skills, self-described “people person”.

  • Discretion in handling confidential materials and issues.


Why Work Here?

Shutterfly is hiring over 100 Marketing positions in the Minneapolis area!

Shutterfly's purpose is to help Share Life’s Joy. For over 20 years, Shutterfly has and will continue to empower customers to make the most out of life’s most memorable moments. We delight over 10 million customers, processing over 26 million orders yearly and hosting over 40 billion photos. That is a lot of memories. Memories become stories we pass down through generations. Where you work with is as important as what you do. Shutterfly’s values guide us in how we Share Life’s Joy. We are warm, inclusive and collaborative; we grow through innovation; we debate important decisions, then fully commit are a few of our values. Who you work with is important too. Shutterfly employees are talented, committed, collaborative and nice too! To learn more about us, go to Shutterfly Inc.


11000 Viking Dr, Eden Prairie, MN 55344
Eden Prairie, MN

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