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Customer Service Representative

Shupperz
Elizabeth, NJ
  • Expired: December 14, 2022. Applications are no longer accepted.

Do you love providing excellent customer service?

Do like making processes run like clockwork?

Are you proactive, efficient and detail oriented?

Do you enjoy spending time in shopping malls rather than an office?

Want to work part-time and earn a great hourly rate?

Join Shupperz and become a Customer Service Representative (CSR)!

You will be responsible for a vital step in the sales process for overseas customers from all over the world, transferring purchases from our in-mall personal shoppers to our international shipping partner.

Shupperz is an innovative new business coming to the USA. It is a peer-to-peer shopping platform for global online shoppers to connect with smart locals available to shop for them in store or online. Shoppers get access to their favorite brands at much lower prices than in their home market, even after shipping, taxes and import duties.

The CSR plays a key role right after purchase and requires being present in the Mall at Jersey Gardens, meeting personal shoppers and receiving their packages around the mall, and then driving these to our shipping partner at the end of the day. Their depot is 15 minutes' drive away.

These personal shoppers are our internal customers. The support provided by the CSR to them is essential to enable them to quickly get back to doing more personal shopping for clients, and to give them piece of mind that their purchases will be securely handed over to the international shipping partner at the end of each day.

Salary: $125/day of work

The daily tasks each day involve:

  • Coordinating with personal shoppers on where around the mall to meet and receive their packages
  • Roaming the mall with a hand-towed wagon to collect and transport the packages, and then taking them to your car at the end of the day
  • Taking possession of and responsibility for the wagon between your shifts
  • Ensuring the safe receipt of packages from personal shoppers, scanning them as they are handed over to you
  • Handling the shipping envelopes into which personal shoppers must place their purchases, before they seal and scan, ready for the CSR to store in the wagon
  • Driving to our shipping partner at the end of the day to hand over all packages, ensuring that all items are transferred correctly and all items are accounted for and finishing by 6:00pm
  • Working with another CSR who will work different days, to ensure that there is support in the mall for 7 days a week throughout the year

Requirements
  • Be available to work 3-4 days a week
  • Have their own car and be able to drive from Jersey Gardens to the shipping company, less than 15 minutes away
  • Be able to start at the mall at 10:30am, and expect to finish by 6pm at the depot
  • Be highly personable and able to interact at a fast pace with personal shoppers
  • Strong attention to detail
  • Highly attentive to the changing requirements from personal shoppers
  • Be comfortable towing a small wagon around the mall
  • Have unquestionable integrity, with professional experience to demonstrate the trust they have had from others

Benefits

Salary: $125/day of work

This is an opportunity to :
  • Be part of a great team!
  • Work in a lively environment!
  • and be part of a new business that is going to change the way we shop!

Shupperz

Address

Elizabeth, NJ
07215 USA

Industry

Business