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ShootProof Product Support Specialist

ShootProof Atlanta, GA
  • Posted: 20 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

The Product Support Specialist,

  • Is an outgoing, computer-savvy, solution-builder team player. Product Support Specialists engage with our photographer-members via phone, email, chat, and social media regarding our products and service. Product Support Specialists are eager to resolve problems, address questions, and strengthen photographer’s businesses using ShootProof’s powerful tools. Our ideal Product Support Specialist is proactive, patient and articulate.

  • Has a goal to provide a rich, full-featured set of services to many different types of professional photographers throughout the world. Will represent ShootProof, the one clear platform for a professional photographer to use in operating all aspects of their business; whether it's proofing and end client sales in galleries, or business management in the form of contracts and invoicing

Duties and responsibilities

As Product Support Specialist, you will:

  • Provide a top-notch support experience to professional photographers over phone, email, chat, and social media channels

  • Answer questions and solve problems for ShootProof users and prospects

  • Troubleshoot studio issues with ShootProof

  • Document support contacts in a CRM system

  • Make recommendations based on feature requests and bugs reported by studios

  • Be accountable for meeting individual quality and productivity goals

  • Drive customer satisfaction growth across support channels

Qualifications

Our Product Support Specialist will have:

  • A deep appreciation for photography and may even be a photographer herself/himself!

  • Experience in customer service or technical support

  • An empathic and attentive approach to communication

  • An ability to customize the individual support experience

  • Flawless written and verbal communication skills

  • Scheduling flexibility that allows for night and weekend coverage

  • Must live in or be willing to relocate to Atlanta area

  • A desire to be a part of a team who truly loves what they do

  • Be curious learner and a big-picture problem-solver who dreams of a family-friendly career community with creative benefits and inspiring skyline views

ShootProof

Why Work Here?

ShootProof is transforming the way photographers are building and running their businesses. Our vision is to be the global leader and online hub for client-based photographers to run successful and sustainable businesses.

Address

600 Galleria Parkway, Suite 1400. Atlanta GA 30339
Atlanta, GA
USA

Website

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