Customer Support Specialist - Hybrid (In Office AND Remote)

Come grow with us! Shippers Supply is a growing packaging solutions company that has been providing customer solutions since 1928. We have an outstanding small company culture of teamwork, fun, professionalism and entrepreneurial spirit where YOU can make a difference!

The Customer Support Specialists primary role is to support Account Specialists in responding to internal and external requests in an accurate, timely and responsive manner.

Position will be approximately 60% in the office and 40% remote after training period, depending on department needs.

Schedule will be Monday - Friday, 8:30am-5:00pm

Key Accountabilities:

• Account Specialist Support: Contribute to great customer relationships by providing industry-leading customer support
  • Assist in proactively managing correspondence with the customer or salesperson, including:
    • order entry
    • quote entry/follow up
    • sample request/follow up
    • proactive inventory management (PIM) support
  • Provide timely responses to customer or salesperson inquiries including e-mail, phone and web
  • Ensure minimal effort is needed by customer or salesperson through thorough and accountable issue resolution
  • Coordinate with other departments where necessary to resolve inquiries
• Key Account Support: Act as the main point of contact and provide industry-leading customer support to key accounts
  • Manage interactions with the customer directly building rapport and strengthen relationships while completing requests and responding to inquiries
  • Proactively identify areas of opportunity for process improvement and business development
• Administrative Duties: Coordinate and expedite the flow of information to provide support to our internal and external customers as needed
  • Coordinate with Account Specialist or Salesperson to make discretionary decisions as it relates to order fulfillment and returns processing
  • Complete daily review of opportunities and quotes, open orders, and unresolved customer issues
  • Track and update activities and tasks
• Other essential functions
  • Maintain regular and punctual attendance
  • Comply with all company policies and procedures

Requirements

Knowledge, Skills and Abilities:

• High School diploma or GED required
• A minimum of 3 years of customer service and/or sales support experience is preferred.
• Intermediate level computer skills are required. (Microsoft Word, Excel, Outlook)
• Math competencies including unit conversions and basic operations

Work Environment: This position requires the ability to work in a typical office environment, interfacing with computers and other office equipment much of the day. Shippers Supply is now a hybrid work environment, where most of our office employees work in the building about 60% of the time and remote 40% of the time, depending on department needs

Benefits

- Health, dental and vision coverage

- Health Savings Account

- Company-paid long term disability

- 401k with company match

- Positive company culture

- Profit Sharing

- Paid Holidays and floating holidays

- Paid Time Off (PTO) and Volunteer Time Off (VTO)

- Paid Parental Leave