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Customer Service Manager: Restaurant or Hospitality Experience

Shine Consulting Group Inc. Alexandria, VA
  • Expired: 4 days ago. Applications are no longer accepted.

Shine Consulting Group

The Future of Marketing & Promotions

At Shine Consulting Group, our efforts are focused on building outstanding relationships with our clients and their consumers. Our primary goal is to provide our clients with new accounts to increase their revenue

We are one of the DC metro area’s fastest growing customer service consulting companies. We have aggressive goals to open two office locations around the beltway by the end of 2020.

We need exceptional candidates for our team!

We are specifically seeking candidates with experience in Hospitality and Restaurant industries because of their expertise in customer satisfaction and providing a comfortable experience for all.

Responsibilities:

  • Handle and resolve customer service and support issues in compliance with client standards
  • Respond to customer questions, inquiries, concerns, questions, etc.
  • Assist customers in-person, over phone or by email
  • Assist in executing, improving and optimizing existing marketing strategies
  • Design and development of new marketing strategies for existing or current clients
  • Keep up-to-date with client and legal compliance
  • Track customer statistics

Qualifications:

  • Experience in customer service including but not limited to: retail, restaurant, hospitality, general services, clerical, medical, construction or consulting
  • Excellent verbal, non-verbal and written communication skills
  • Quick-learner and ability to adapt
  • Ability to work independently or part of a team

Advancement (Assistant Manager 3-6 mo.):

  • Supervise team of customer service and marketing representatives
  • Handle and resolve customer service and support issues in compliance with client standards
  • Evaluate employees
  • Assist to develop new employee development strategies

If you feel like you'd be an asset to our company and we could contribute to your career, don't hesitate to submit your resume!

http://shineconsultinggroupinc.com/

https://www.facebook.com/scginc.co/

https://www.instagram.com/shineconsultinggroup/

https://www.linkedin.com/in/shine-consulting-group-07a03b156/

https://twitter.com/Consultin1Group

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Shine Consulting Group Inc.

Why Work Here?

Woman owned business, amazing culture, uncapped growth

At Shine Consulting Group, our efforts are focused on building outstanding relationships with our clients and their consumers. Our primary goal is to provide our clients with new accounts to increase their revenue. We pride our self on providing state-of-the-art education and hands on training to make our staff the best in the industry which is proven by our unmatched success and our constant, rapid expansion into new markets.

Address

Alexandria, VA
USA