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Assistant Manager Customer Service

Shine Consulting Group Inc. Washington, DC
  • Expired: 14 days ago. Applications are no longer accepted.

Shine Consulting Group

The Future of Marketing & Promotions

By establishing genuine relationships built off trust and comfort we allow our clients to take their relationship with the consumer to the next level; creating long lasting return customers.

We are one of the DC metro area’s fastest growing customer service consulting companies. We have aggressive goals to open two office locations around the beltway by the end of 2020.

We are seeking an Assistant Manager to join our company! You will be responsible for overseeing and coordinating the activities the team.

Responsibilities:

  • Supervise team of customer service and marketing representatives
  • Handle and resolve customer service and support issues in compliance with client standards
  • Train and evaluate employees
  • Track weekly results and trends for business forecasting
  • Resolve escalated customer complaints
  • Follow coaching and training practices
  • Assist to develop new training strategies
  • Provide world-class customer service

Qualifications:

  • Previous experience in marketing, sales, customer service, retail, hospitality, restaurant or other related fields
  • Ability to thrive in a fast-paced environment
  • Excellent written, verbal and non-verbal communication skills
  • Strong leadership qualities
  • Previous training or mentoring experience
  • Preferred but not required: previous experience hiring employees
  • Preferred but not required: payroll experience
  • Preferred but not required: legal HR compliance experience

Apply now for more information!

http://shineconsultinggroupinc.com/

https://www.facebook.com/scginc.co/

https://www.instagram.com/shineconsultinggroup/

https://www.linkedin.com/in/shine-consulting-group-07a03b156/

https://twitter.com/Consultin1Group

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Shine Consulting Group Inc.

Why Work Here?

Woman owned business, amazing culture, uncapped growth

At Shine Consulting Group, our efforts are focused on building outstanding relationships with our clients and their consumers. Our primary goal is to provide our clients with new accounts to increase their revenue. We pride our self on providing state-of-the-art education and hands on training to make our staff the best in the industry which is proven by our unmatched success and our constant, rapid expansion into new markets.

Address

Washington, DC
USA