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Account Director

Shift7 Digital
Chicago, IL
  • Posted: over a month ago
  • Full-Time
Job Description

Shift7 Digital is looking for an Account Director at the top of their game who can help us earn, deliver and grow our reputation as THE future proofers for manufacturing. As a close-knit, collaborative team, the culture we are building is very important to us. In our fast-paced environment you'll need a good sense of humor and a work ethic aligned with our ambition to differentiate ourselves in the industry. In addition you'll need:

  • Experience in digital strategy
  • Track record of success in customer success & growth.
  • Integrated experience with multi-channel digital strategy, user experience design, content management and commerce technology implementations, and digital marketing
  • Excellent in in analytical and interpersonal communication
  • To understand the unique requirements of working for a smaller digital agency.
  • A collaborative working style; Shift7 Digital strives to be an ego-free environment
  • To be passionate about what you do. We really care about the work, and the people doing the work. We want someone who feels the same way

Sound intriguing? Here's the scoop on responsibilities:

  • Execute quarterly business planning sessions with client
  • Focus on account growth (60%) and some client delivery (40%)
  • Provide thought leadership to guide client's digital strategy
  • Work to ensure new engagements are accurately scoped and estimated
  • Continuously drive excellent customer satisfaction
  • Serve as escalation point for client and project issues
  • Own the development of strategic account plans and manage them to targeted goals and metrics
  • Maintain portfolio profitability and review budget reporting on bi-weekly basis
  • Be willing to travel.

While we are modernizing the digital experience with our manufacturing clients, Shift7 is working to create a culture to attract, develop and retain exceptional people.

Diversity, equity and inclusion aren't just important buzzwords, they are critical to our success – and the success of our clients.

Shifters of every age, race, gender, gender identity, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work & we believe creating safe environments in which everyone feels their ideas are heard is essential to collaboration.

Shift7 Digital


Chicago, IL



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