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POS Inactivity Account Representative

Shift4 Payments Allentown, PA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Job Responsibilities:

  • Provide exceptional service with all interactions with our merchants, sales partners, and staff.
  • Must have excellent judgment skills to be able to resolve all POS Inactivity issues utilizing all resources

available.

  • Must continue to learn and remain up-to-date on Shift4 products and services.
  • Ensure all relevant communications, records, and data are documented meticulously.
  • Actively monitor POS Inactive accounts as well as provide timely updates and reporting.
  • Apply POS Inactivity Fee (PIF) billing, refunds, and write offs as deemed necessary.
  • Field incoming POS Inactivity calls to diagnose and resolve any and all issues.
  • Any additional responsibilities assigned by management.

Required Skills:

· Self starter that requires little supervision to perform daily job functions.

· Must have capacity to maintain professionalism while deescalating even the most complex of issues.

· Must be capable of providing in-depth training on POS Inactivity procedures if deemed necessary.

· Must be able to organize, track, and maintain a multitude of issues at any given time.

· Exceptional communication skills.

· High level of dedication to becoming an expert in all of Shift4’s products and services.

· Bilingual is a plus but not necessary.

Mandatory Criteria:

· Must be flexible with your shift if deemed necessary to address a situation outside of EST.

Categories: Administration, Finance, Legal, Project Management, Security/Protective Services, and IT

Shift4 Payments

Shift4 Payments is the leader in secure payment processing solutions, powering the top point-of-sale and software providers across numerous verticals, including Food & Beverage, Hospitality, Lodging, Gaming, Retail and e-Commerce. This includes the company’s Harbortouch, Restaurant Manager, POSitouch, and Future POS brands, as well as over 300 additional software integrations in virtually every industry. With eight offices across the U.S. and Europe, 7,000 sales partners and three state-of-the-art data centers, the company securely processes over 1 billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Address

Allentown, PA
USA

Website

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