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Sr. Technical Email QA Specialist

Shift Paradigm
New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
About Shift Paradigm

Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.


The Sr. Technical QA Specialist will be responsible for validating the quality and stability of our end-to-end CRM campaigns, beginning with data provisioning and targeting accuracy and concluding with HTML coding inbox renderability for extremely complex email campaigns. Working hand in hand with our data, email operations and front end development teams, you will be evaluating the quality and stability of solutions and ensuring that they are in accordance with the project requirements and client deadlines.


  • Create, maintain and test against project test plans and test cases
  • Perform testing of solutions including:
    • Email campaigns across desktop, mobile and web-based email clients
    • Web sites, including desktop, mobile and responsive, across different web browsers, operating systems and clients
    • Desktop, mobile and web-based applications and services
  • Identify, log and track issues identified during testing phases
  • Assure the integrity between solution deliverables and project requirements
  • Provide subject matter expertise on Quality Assurance best practices and tools
  • Refine and improve upon existing testing best practices and processes
  • Test and troubleshoot inbox deliverability of emails
  • Gather, analyze and report key metrics on performance of email operations
  • Maintain compliance protocols and implement best practices


  • Degree in Computer Science or related field strongly preferred, but not required
  • Attention to detail with excellent organization skills
  • Excellent written and verbal communication skills
  • Excellent teamwork, organizational and analytical skills
  • Experience working with bug tracking tools such as Mantis, Jira, or Bugzilla
  • Familiarity with waterfall and agile development process
  • Understanding of email marketing compliance and best practices
  • Proficient with Windows, Mac OS, iOS and Android operating systems
  • Experienced with Microsoft Word, Excel, Outlook and Mac Mail
  • Knowledge of HTML, CSS, JavaScript and Photoshop is a plus
  • Experience with Litmus and Email on Acid
  • Hands-on experience with an email marketing tool (Salesforce Marketing Cloud, Selligent Marketing Cloud, Cordial, Responsys, Emarsys, Marketo, etc.) is a plus
  • Willingness to learn AmpScript, Smarty, or other scripting languages
  • Knowledge of best practices for email deployment practices, data, analytics, segmentation, list management dynamic content, testing methodologies, deliverability, etc.
Our Commitment to DEIB 

We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunity to the next generation of digital marketers while championing diversity and equality in the workplace.

At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health & well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are a US Citizen or US Permanent Resident.

No relocation assistance can be offered at this time.

This role is open to remote only.

All Inquiries are held in strict confidence.

As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington. The salary range for these residents is $75,000.00 to $90,000.00. Salary is based on several factors including but not limited to role, skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.

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Shift Paradigm


New York, NY
10012 USA