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Specialty Pharmacy Technician- UMass Memorial Medical Center (2p-10p)

Shields Health Solutions Worcester, MA
  • Expired: January 24, 2020. Applications are no longer accepted.

Business Overview:

As the first and largest specialty pharmacy integrator and accelerator, Shields Health Solutions is the industry leader in providing innovative and comprehensive care for the nation's chronically ill patient population. Shields builds and manages hospital-owned specialty pharmacies for hospitals and health systems who want to offer coordinated care services for patients with chronic illnesses. Using an integrated approach to patient care through our purpose built software platform, TelemetryRx, our Patient Liaison model, and our back-end clinical support team, Shields is redefining what it means to provide superior, fully-integrated patient care from clinic to pharmacy to patient's homes. Our innovative model and proven results in such a unique industry have led us to be one of the fastest growing healthcare companies in the nation with an immense impact on patients' lives.

Job Purpose:

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services.CandidatesMUSTbe nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.

Job Duties:

  • Interpret and enter prescriptions;
  • Clarify prescription orders with pharmacist and/or clinician as appropriate;
  • Label and fill prescriptions for the pharmacist to verify;
  • Perform pharmaceutical calculations;
  • Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
  • Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
  • Prepares medication for delivery to patients and departments;
  • Answers, resolves and triages inbound inquiries;
  • Provides outbound therapy/medication adherence check-ups;
  • Secures refill prescriptions;
  • Resolves insurance related issues and assists patients with various forms of financial assistance;
  • Maintains pharmacy inventory including drug ordering and receiving;
  • Communicate directly with patients over the phone to assist them in the awareness of their medications;
  • Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
  • Manage, organize, and update relevant data using database applications;
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
  • Identify trends, resolves problems; recommend improvements; implements change;
  • Actively participates in process improvement initiatives;
  • Acts as a value-added business partner to stakeholders throughout the organization;
  • Protects organization's value by keeping information confidential;
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
  • Other duties as assigned

Experience/ Education:

  • 5+ years of experience as a Pharmacy Technician
  • Strong phone skills
  • Organized with attention to detail
  • Good listener and an empathetic communicator; able to see things from the other person's point of view
  • Highly proficient in Microsoft Office particularly Excel and Word
  • Ability to quickly learn other database programs (knowledge of the "Rx30" software system a plus)
  • Ability to identify relevant information with a focus on quality
  • Work well under deadlines and time pressures
  • Reliable, tolerant, and determined
  • Work as a member of a close-knit team
  • Results-oriented with a positive outlook, and a clear focus on high quality. A natural forward-planner who critically assesses own performance

Shields Health Solutions


Worcester, MA