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Customer Service Representative

Shield HealthCare
Elmhurst, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Shield HealthCare is looking for a Customer Service Representative to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.

Shield HealthCare offers competitive salaries, a comprehensive benefits package, vacation and sick days, holiday pay, and continuous training.

JOB RESPONSIBILITIES:

  • Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
  • Enter orders into computer system in timely manner
  • Attend to walk in customers
  • Process authorizations and support documentation
  • Process support and sales incidents to maintain customer satisfaction levels
  • Resolve customer complaints
  • Upsell and cross-sell to meet customer needs

QUALIFICATIONS:

  • 2+ years customer service experience
  • Ability to multi-task
  • Demonstrated problem solving ability
  • Excellent verbal and written communication skills
  • Bilingual English/Spanish preferred

SALARY & BENEFITS:

  • $17-19/hour
  • Medical, Dental, and Vision
  • 401(k) with Company Match
  • Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance
Company Description
Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Texas and Washington.

Career-minded individuals will find our business challenging and our reputation for excellence, just one of the benefits we have to offer. To further enhance the tradition of excellence, our employees participate in continuous training and development programs. We are proud to offer competitive salaries and a comprehensive benefit package including Health coverage (Medical, Dental and Vision), 401k, Disability Insurance, Life Insurance, Educational Assistance, Flexible Spending Account and Paid Time Off.

Shield HealthCare

Why Work Here?
Career-minded individuals will find our business challenging and our reputation for excellence, just one of the rewards we have to offer.

Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Texas and Washington. Career-minded individuals will find our business challenging and our reputation for excellence, just one of the benefits we have to offer. To further enhance the tradition of excellence, our employees participate in continuous training and development programs. We are proud to offer competitive salaries and a comprehensive benefit package including Health coverage (Medical, Dental and Vision), 401k, Disability Insurance, Life Insurance, Educational Assistance, Flexible Spending Account and Paid Time Off.

Address

847 N. Church Court

Elmhurst, IL
USA

Industry

Business

Website

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