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Customer Service Agent

Shield HealthCare Valencia, CA

  • Posted: 28 days ago
  • $15 to $17 Hourly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.

Shield HealthCare offers competitive salaries, a comprehensive benefits package, vacation and sick days, holiday pay, and continuous training.

JOB RESPONSIBILITIES:

  • Handle incoming and outgoing customer service calls (average 75 per shift)
  • Resolve common customer concerns
  • Accurately enter customer order information into Customer Relationship Management database
  • Process documentation requests for initials orders, renewals, and addendums
  • Meet monthly performance expectations as assigned by Management

QUALIFICATIONS:

  • Minimum 1-year customer service experience
  • Ability to multi-task
  • Demonstrated problem solving ability
  • Excellent verbal and written communication skills
  • Ability to speak, read and write in English, Spanish preferred

SALARY & BENEFITS:

  • $15-17 per hour plus incentives
  • Medical, Dental, and Vision
  • 401(k) with Company Match
  • Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance
Company Description
Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Texas and Washington.

Career-minded individuals will find our business challenging and our reputation for excellence, just one of the benefits we have to offer. To further enhance the tradition of excellence, our employees participate in continuous training and development programs. We are proud to offer competitive salaries and a comprehensive benefit package including Health coverage (Medical, Dental and Vision), 401k, Disability Insurance, Life Insurance, Educational Assistance, Flexible Spending Account and Paid Time Off.

Shield HealthCare

Why Work Here?
Career-minded individuals will find our business challenging and our reputation for excellence, just one of the rewards we have to offer.

Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Texas and Washington. Career-minded individuals will find our business challenging and our reputation for excellence, just one of the benefits we have to offer. To further enhance the tradition of excellence, our employees participate in continuous training and development programs. We are proud to offer competitive salaries and a comprehensive benefit package including Health coverage (Medical, Dental and Vision), 401k, Disability Insurance, Life Insurance, Educational Assistance, Flexible Spending Account and Paid Time Off.

Shield HealthCare's Logo

Address

27911 Franklin Parkway Valencia

Valencia, CA
USA

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