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Customer Service Agent
Shield HealthCare 75007, TX

Customer Service Agent

Shield HealthCare
75007, TX
  • $19 to $20 Hourly
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time
Job Description
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Carrollton, TX.

JOB RESPONSIBILITIES:

  • Handle incoming and outgoing customer service calls (average 75 per shift)
  • Resolve common customer concerns
  • Accurately enter customer order information into Customer Relationship Management database
  • Process documentation requests for initials orders, renewals, and addendums
  • Meet monthly performance expectations as assigned by Management

QUALIFICATIONS:

  • Minimum 1-year customer service experience
  • Ability to multi-task
  • Demonstrated problem solving ability
  • Excellent verbal and written communication skills
  • Ability to speak, read and write in English, Spanish preferred

SALARY & BENEFITS:

  • $17-34/hour, typical starting pay $19-20/hour
  • Medical, Dental and Vision (Eligible first day of employment)
  • Flexible Spending Account
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Vacation and Sick Days
  • Paid Holidays
  • Education Assistance
  • Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

Address

Shield HealthCare

75007, TX
75007 USA

Industry

Business

Posted date

25 days ago

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Shield HealthCare job posting for a Customer Service Agent in 75007, TX with a salary of $19 to $20 Hourly with a map of 75007 location.