Sales Manager

TITLE:                           Sales Manager

DEPARTMENT:      Sales & Marketing                   

REPORTS TO:         Director of Sales 

Who We Are:

As a leader in vertically-integrated hospitality, we’ve successfully developed and managed a growing portfolio of top tier branded assets throughout some of the most pivotal moments in the last three decades- proving our position as one of the industry’s premier hotel investment groups. We are a premium hotel portfolio and a great core management team, with hotels currently under construction and robust acquisition pipeline, looking to build out our above-property support functions.

Mission Statement: To deliver memorable experiences and create meaningful moments in the lives of our guests and team members.

What We Offer:

Generous PTO and Holiday Pay

401K after 1 year of employment

Competitive Wages

Health Benefits after 60 Days of Employment

Employee Recognition Luncheons

Job Summary:

The Hotel Sales Manager is responsible of prospecting for new business, while maintaining and nurturing old customers and accounts of the hotel to maximize revenues and profits for the hotel. Keep tracking of room occupancy, event spaces, leisure facilities, restaurants and books repeat business while maintaining quality consistently high.

Education & Experience: 

• At least 3 years of progressive experience in a to hotel or related field; or a Bachelor’s degree; or a 2-year degree and 1 or more year of related experience
• Ability to establish and support networks with potential clients, manages large accounts to maintain a loyal customer base and oversees hotel sales and marketing strategies.  

General Requirements

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must work well in stressful, high pressure situations
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to show initiative, including anticipating guest or operational needs.
• Establish a strong networking presence within the local hotel community.
• Develop and engage in relationship-driven and long term business relationships.
• Create awareness of groups in all internal staff, communicating information with other hotel departments in a timely manner to facilitate efficient purchasing, scheduling and staffing.
• Provide personal attention to clients while they are at the hotel to ensure total guest satisfaction.
• Develop relationships with local vendors for table arrangements, limousines, photographers, etc.
• Conduct site inspections with potential clients.
• Attend department and BEO meetings as scheduled.
• Maintain accuracy of catering information.
• Consistently meet or exceed sales goals.
• Perform other duties as requested by management.

Fundamental Requirements:

• Possess knowledge of hospitality, business and basic accounting principles and practices. Effective listening, verbal, written, negotiation and closing skills. Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers. Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes. Ability to achieve customer satisfaction.
• Strong professionalism, diplomacy, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure. Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.
• Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within the jurisdiction. Attention to details, good organizational skills and efficient time management. 
• Ability to follow an appropriate course of action based on policies and procedures. 
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities. 
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Physical requirements:

• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.