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WIC Clerk/Medical Aide

Shenandoah Valley Medical System Inc
Martinsburg, WV
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Shenandoah Community Health's WIC program is seeking a motivated and positive individual to join our dynamic team in Keyser, WV.

About us:

Shenandoah Community Health (SCH) is a Federally Qualified Health Center whose mission is to provide access to healthcare by reducing barriers to care. Our coordinated range of services includes primary care, women's health, behavioral health, oral health, HIV case management, pharmacy, lab, radiology, and a variety of support services. SCH also offers interpretation services for patients whose primary language is not English. Working at SCH is more than just a job, it is an opportunity to impact the lives of the people living in our community. Come join our team! To learn more about SCH, visit


To be a recognized leader in healthcare services.


To promote health and wellness within the community by providing a Medical Home to reduce barriers to care and ensure access to a full range of coordinated health care and wellness services.


The Clerk primarily is responsible to answer the phone inquiries and pre-certify prospective WIC clients. The Clerk schedules appointments and inputs data into the Crossroads system, and accurately processes the client according to WV WIC and Federal guidelines. Maintains close communication with the Nutritionist, Medical Aide, and Breastfeeding Peer Counselor to ensure efficient client flow.


  1. Answers telephone inquiries about the program.
  2. Pre-certifies the client according to policy, schedules appointments in a timely manner according to Federal guidelines.
  3. Accurately inputs intake information needed to enroll client in the program. Assures that proper documentation is secured according to policy.
  4. Puts together an enrollment packet and explains the program to client.
  5. Maintains proper procedures with regard to protecting confidential information, both verbally and on the computer screen.
  6. Assists director and/or supervisor in making sure that clerical, or other needed supplies are ordered.
  7. Manages the scheduler to ensure that proper flow is maintained.
  8. Calls no-shows to manage caseload.
  9. Maintains a positive working relationship with management, providers, peers, and participants.
  10. Other duties as assigned. In the Mineral County office, the clerk will be cross-trained to do the medical aide position.
  11. Effectively conducts WIC mandated anthropometric and medical intake ensuring that departmental procedures are followed.
  12. Accurately records data in Crossroads system.
  13. Manages medical supplies, making sure that inventories are sufficient.
  14. Makes sure that Sharp’s containers are properly filled and disposed properly.


  1. High school diploma or GED preferred.
  2. Previous secretarial and/or office/clerical experience preferred.
  3. Accurate data entry skills.
  4. Excellent telephone and communication skills needed.
  5. An amicable and empathetic demeanor.
  6. Thorough knowledge of WV WIC program.
  7. Bilingual preferred.

Shenandoah Valley Medical System Inc


Martinsburg, WV
25401 USA