Radio and Communications Systems Administrator
Shelby County 911 Birmingham, AL
- Expired: 16 days ago. Applications are no longer accepted.
The Shelby County Emergency Management Communications District (Shelby County 911) is looking for an experienced Radio and Communications Systems Administrator with extensive technical skills and a heart for public safety. This is an excellent opportunity for someone who likes to be hands-on and enjoys working in a small team environment.
Shelby County 911 is a combined communications center. We answer 911 calls for 250,000 citizens and dispatch four law enforcement agencies and 28 fire departments. We participate in a regional Motorola Astro P25 trunked radio system. Our six towers are connected to a hosted core providing communications for 2,000 subscribers. The center has 12 telecommunicators positions utilizing Motorola MCC7500 radio consoles, Emergency Callworks 911 phones, and Hexagon CAD. Shelby County 911 prides itself in being at the forefront of public safety technology and we are looking for a communications administrator and technician who can help bring us to the next level.
Under the direction of the Deputy Director, the Radio and Communications Systems Administrator is responsible for maintenance, procurement, and support necessary to ensure the effective and reliable operation of the Motorola Astro P25 trunked radio system, VHF conventional radio system, 911 phone CPE, and administrative PBX. The position provides technical assistance and support for multiple public safety user agencies in a dynamic 24x7 environment. The Radio and Communications Systems Administrator is the first point of contact for troubleshooting and resolution of hardware, software, network, and console equipment associated with 911 communications systems. This position provides subject matter expertise as well as project management and support as needed.
Job Responsibilities and Duties:
P25 Trunked and Conventional Radio Systems
- Oversee the day-to-day management and maintenance of the County's integrated radio communications infrastructure and systems;
- Develop and implement County-wide radio communications procedures, contingency plans, and operations;
- Develop and implement system monitoring protocols to insure optimal system operations;
- Conduct regular inspections of sites, towers, and infrastructure and perform or coordinate maintenance and repairs;
- Manage, install, program and maintain fixed, mobile, and portable radio units;
- Maintain inventory and documentation of radio systems and equipment;
- Coordinate with vendors as necessary for maintenance and upgrades;
- Install, setup, and maintain network routers, switches and microwave;
- Ensure all FCC licenses are current and in compliance within FCC regulations;
- Respond to and resolve trouble tickets.
911 and Administrative Phone Systems
- Coordinate upgrades and maintenance with vendors and end-users;
- Complete station level adds, changes, and end-user interface modifications;
- Dial plan and routing management and programming;
- PBX troubleshooting and maintenance;
- Maintain system backups and integrity;
- Perform installation, setup, and maintenance of SIP handsets and applications
- Assist with installation, setup, and maintenance of end user computers and peripherals
- Respond to and resolve trouble tickets
Knowledge, Skills, and Abilities:
- Extensive knowledge of electronic communications including computer communications systems, telecommunications and supporting equipment;
- Knowledge of principles, capabilities, and operation of telecommunications systems, including voice and data transmission over VHF/700Mhz/800Mhz radio and microwave point-to-point service;
- Knowledge of preventative maintenance procedures for radio communications equipment, computer and peripheral equipment including programming of subscriber units and analyzing non-functioning equipment;
- Strong knowledge of federal, state, and local regulations relative to installation and operation of communications/telecommunications systems;
- Ability to understand and troubleshoot equipment related to radio, phone, PC's and peripheral equipment;
- Ability to effectively communicate ideas and concepts both orally and written;
- Ability to assess situations, solve problems, work effectively under stress, within deadlines and in emergency situations;
- Ability to develop and maintain effective working relationships and use good judgement, initiative and resources when dealing with law enforcement, fire, EMS and other public safety officials as well as city/county officials, employees, contractors and other governmental agencies;
- Ability to work outside of normal business hours as needed.
- Seven years of experience in the design, installation and maintenance of radio communications systems and equipment, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position;
- Ability to draft documents of all types using proper grammar, punctuation and spelling;
- Must be available for emergency call-in on weekends, holiday, and after-hours to support a 24/7/365 mission critical operation;
- An average maximum response time not to exceed 30 minutes (from residence to 911 center) within 6 months of employment;
- Must possess a valid driver's license at the time of hire and maintain it throughout the course of employment;
- Successful completion of a security and background check.
- Bachelor's degree from an accredited college or university in Information Technology, Electrical Engineering, Business Administration, Public Administration, or related field;
- Demonstrated system administrator experience with Motorola Astro P25 700/800Mhz trunked radio equipment, subscribers, and MCC7500 consoles;
- Demonstrated experience with the use of spectrum analyzers, link planners, coverage planning equipment and software;
- Demonstrated experience with TCP/IP routing/switching using Nokia Routers in an MPLS environment;
- A working knowledge of SIP and IP telephony with Asterisk;
- A working knowledge of 911 phone CPE (VESTA, Emergency Call Works, Solacom, VIPER or similar).
Work is primarily performed both in an office environment and in the field with some outside travel.
Work is performed in a mission critical 24/7/365 office or call center setting. Noise levels are usually moderate to moderately loud. Work is generally performed during standard day-shift hours; however, hours will vary (e.g. additional hours, holidays, emergency call-in). Work may be stressful when dealing with multiple priorities, time constraints, crisis situations, and irate individuals.
PRE-EMPLOYMENT/POST OFFER DRUG SCREENING:
Shelby County 911 is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants are required to pass a drug test conducted at a test site designated by Shelby County 911.
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