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Service Manager

Sheer Enterprises Freehold, NJ
  • Expired: over a month ago. Applications are no longer accepted.

Job Overview:

The Service Manager is responsible for sourcing and dispatching subs contractors throughout the country to meet our customer’s timelines and expectations. This role involves contract negotiation, vendor maintenance and customer communication. This is a fast paced role and a perfect fit for anyone who has Service experience in the Facility Maintenance industry.

Directly Reports To: Vice President

Job Responsibilities:

  • Verify scope of work of with customer upon receipt of new WO

  • Obtain price quotes and negotiate with vendors within and outside of sub contractor network

  • Match and assign the appropriate vendor for the work order per trade and client rate

  • Ensure the timely dispatch of vendors. Call and follow up with stores and vendor to make sure job completed per scope of work

  • Notify customers of NTE increases needed and coordinate approval with vendors

  • If NTE increase is declined, work with vendor to perform needed work within original approval amount

  • Capture all details of work order with assigned cost within operating system.

  • Build and grow subcontractor list and look to onboard new subs throughout each market for multitude of trades

  • Build and manage internal vendor catalog with pricing, trades and geographical parameters and evaluate subs within each market once a month to ensure performing vendors are given first opportunity to work orders within their markets.

  • Evaluate and reconciling vendor invoices

  • Work with estimating team to ensure proper SOW and pricing are assigned to customer invoices

  • Troubleshoot issues with both vendors and/or customer until resolution is met

    • When required, notify management team regarding issues that require escalation
  • Keep accurate notes within the system of the job timelines

  • Ensure vendors current COIs and W9s are on file and meet company requirements

  • Consistently follow up on the details of work orders from inception to completion, including the call back

  • Update status of all work orders as appropriate for jobs life cycle within customer portals and internal operating system

  • Meet GRC response codes at an efficient and consistent rate

  • Must be able to perform the job physically from office Monday through Friday during normal business hours and be available to work on-call weekends with advance notice

  • Perform other miscellaneous tasks and assignments

    Required Meetings:

  • Monthly Division Review Meeting (Director of Operations and SM)

  • Bi Annual Organization Meeting

Reporting Required

  • Weekly Work Order Report

Candidate Qualifications:

  • 3-5 years of service dispatching experience with sub contractors within the facility maintenance industry
  • 4 year college degree is preferred
  • Prior working knowledge of Service Channel, OfficeTrax and other customer portal system is required
  • Knowledge and exposure to restaurant construction is highly desirable.
  • Must be legally able to work in US without sponsorship required at time of hire
  • Excellent technical skills, including using computers, the internet and file sharing required.
  • Strong personal management skills, dedication and organization required.

Sheer Enterprises

Why Work Here?

Great team and growth opportunities!!!!!!

Sheer Enterprises is one of the fastest growing Facilities Maintenance Contractors in the United States. We believe that the right way to grow is by empowering our employees. We specialize in building repairs, maintenance, remodeling and roll-outs for the restaurant, retail, and health care industries. Throughout our 20 plus years of experience we have developed and maintained strong working relationships with many industry elite companies. This list includes long term relationships with Darden Restaurants, Yum Brands, Chipotle Mexican Grill, Wendy's International, Garden Fresh Restaurants, TGI Fridays, Brinker International and Chick-Fil-A to name a few. Our growth is through our employees which are highly valued and appreciated. To show our employees the appreciation they deserve, we offer an amazing benefit package including group health insurance, vision and dental insurance, 401K, Profit Sharing, weekly bonuses for crew members and discretionary bonuses from upper management throughout the year.


Farmindale, NJ
Freehold, NJ