Service Coordinator

Job Overview:

The role of the Service Coordinator is to support Facility Service Manager within their role to outsource, oversee and record all pertinent information relating to assigned work orders. This is a fast paced role with a need for communication skills and detail oriented.

Directly Reports To: Facilities Service Specialist

Job Responsibilities:

· Receive work orders from Account Manager. Review work orders and familiarize yourself with all details.

· Contact appropriate client or store manager to confirm scope of work and retrieve any past history on requested repair.

· Recruit new vendors when necessary. Ensure all paperwork including W9, COI, and MSA are submitted before they begin work.

· Responsible for capturing and verifying all vendor documentation including MSA, W9 and COIs from vendors.

· Build and manage internal vendor catalog with pricing, trades and geographical parameters and evaluate subs within each market once a month to ensure performing vendors are given first opportunity to work orders within their markets.

· Create and issue POs on active WO’s and send to vendors for their written approval and invoice limitations.

· Follow up on all missing documentation from sub vendors including sign off from completed and completion pictures as well as vendor onboarding paperwork.

· Ensure accurate notes are being placed in the work orders.

· Participate in the rotational on call schedule

· Any additional tasks set by management

Required Meetings:

· Monthly Division Review Meeting (Director of Operations and SM)

· Bi Annual Organization Meeting

Reporting Required

• Weekly Work Order Report

Candidate Qualifications:

• 1 – 3 years of service dispatching experience with sub-contractors within the facility maintenance industry
• 2 year college degree is preferred
• Prior working knowledge of Service Channel, OfficeTrax and other customer portal system is required
• Knowledge and exposure to restaurant construction is highly desirable.
• Must be legally able to work in US without sponsorship required at time of hire
• Excellent technical skills, including using computers, the internet and file sharing required.
• Strong personal management skills, dedication and organization required.